By Syabab on Thursday, 17 November 2016
Posted in Technical Issues
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Hi,

When user post picture, then share it using 'Social Share' button, image doesn't show in facebook.
Where to fix this?

Thanks
Hi Syabab,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Thursday, 17 November 2016 16:33
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Hi,

The problem is still there...any idea how to fix this?

Thanks for any help.
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Tuesday, 14 February 2017 07:58
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Hi Syabab,

I've test to share a picture post in your site seems like the image was show correctly
refer these screenshots: https://www.screencast.com/t/fqQqTqZpA3Yd https://www.screencast.com/t/HgFn19OM7Ctv
May I know the url that you what to share to facebook? so I can try to replicate this.
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Tuesday, 14 February 2017 12:06
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Hi,

Yea that works well...problem is at news feed, not at the page, or group, or at event page itself.

See my attached images.

Thanks for any help
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Tuesday, 14 February 2017 18:47
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Hi Syabab,

The reason why facebook cannot get the image is because the image is too small
Provided og:image URL, http://mosesstaff.com/social/media/com_easysocial/avatars/page/4/f692e0af28803b1fb189470ade9620f6_medium.jpg was not valid because it did not meet the minimum size constraint of 200px by 200px.

refer this: https://www.screencast.com/t/5j8wUYcl
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Tuesday, 14 February 2017 19:15
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Hi,

Do you mean that 'Social Share' button is not working if share any Group, Page or Event, from News Feed and Timeline?

That small picture original size is 1920x1080. It works well if we share it from the page itself, which is from here;

http://mosesstaff.com/social/index.php/community/pages/4-mypublicpage

Please see my attached images.

Thanks.
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Tuesday, 14 February 2017 20:07
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Hello Sybab,

When you share the stream item at http://mosesstaff.com/social/index.php/community/stream/item/25 , it is actually using the avatar of the page as the og:image tag instead of the cover photo.

I am guessing that this is probably why Facebook is rejecting it. Will try to add a fix for this types of stream items so that it uses cover instead of the profile picture on the next release.
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Tuesday, 14 February 2017 22:46
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ahh...nice one...great...

thanks...
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Tuesday, 14 February 2017 22:56
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No problem
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Tuesday, 14 February 2017 23:02
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