Social Share Icons not showing
By Carol-Beth Scott on Friday, 02 November 2018
Posted in Technical Issues
Replies 5
Likes 0
Views 615
Votes 0
I can't seem to get ANY social buttons to show on our blog. I have tried each option - Simple Buttons, Respective, AddThis, and ShareThis. Nothing appears on the page. I've cleared cache in the admin and in my browser. I also turned on your jQuery in the system settings, but still nothing.
Hey there,

When I was trying to access your backend http://3dtravelcompany.com/administrator, it will keep redirecting me to http://3dtravelcompany.com.

Also, when I was trying to access your FTP, it gave me the following error:



Command:	PWD

Response:	257 "/" is your current location

Command:	TYPE I

Response:	200 TYPE is now 8-bit binary

Command:	PASV

Response:	227 Entering Passive Mode (72,249,108,141,206,140)

Command:	MLSD

Error:	Connection timed out after 20 seconds of inactivity

Error:	Failed to retrieve directory listing
Irwin
·
Friday, 02 November 2018 12:44
·
0 Likes
·
0 Votes
·
0 Comments
·
I updated the admin link. The FTP info is correct.
Carol-Beth Scott
·
Friday, 02 November 2018 13:18
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey there,

The reason that the social buttons didn't show up is because you didn't enable the 'Show Social Buttons' which is at Backend > EasyBlog > Settings > Views > Entry Post > Post.

I had helped you to enable it and it should be working fine now.

Can you have a try and see how it goes?
Irwin
·
Friday, 02 November 2018 14:13
·
0 Likes
·
0 Votes
·
0 Comments
·
I knew it'd be something so simple that I couldn't see it.

If possible, could you add a note at the top of your documentation for social sharing (https://stackideas.com/docs/easyblog/administrators/configuration/social-integrations) that points out where this toggle is. It could have saved me hours of frustration. Thanks for your help!
Carol-Beth Scott
·
Friday, 02 November 2018 23:19
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for your suggestion, we will update this on our documentation.
Arlex Wong
·
Saturday, 03 November 2018 11:11
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post