By errico on Friday, 24 February 2017
Posted in General Issues
Replies 15
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i have a problem on your easy social when i use it from mobile phone.


When a user create a group and invite some other users, this users can recive the notification about invitation; but if thoose users are on mobile phone can't see the button to join the group.

otherwise users from pc can see it


how can we resolve this bug ? is there some workaround to do this from mobile phone?


regards
Hello Errico,

Do you mean the user's can't see the button in the e-mail or the users can't see the button on the group page? Also, how can we reproduce this issue? Which device are you testing on and which browser are you using?
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Saturday, 25 February 2017 00:10
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I mean the users can't see the buttons to accept or reject for the invitation request on a group.

This append only using mobile devices on vortex theme (my prefeerred) but if i set wireframe the problem disappear

Thoose are some screenshot to explain better this bug

Please tell me where i can solve this problem!
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Saturday, 25 February 2017 20:01
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

By default it will not render the group mini header on mobile view, but in this situation I believe that is bug is because those user which get invited from someone, that user unable to accept or reject the invitation.

I will report this to our developer regarding this, to temporary fix, you have to download my attached file and replace into this following file location and it should appear that mini header on the mobile view now.

JoomlaFolder/administrator/components/com_easysocial/includes/template/helpers/html.php
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Sunday, 26 February 2017 17:09
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Thank you!
There's another bug. The discover's options doesn't appear.
See the attachment
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Monday, 27 February 2017 17:48
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Try download my attached file and replace into this file location and see how it goes?

JoomlaFolder/components/com_easysocial/themes/vortex/toolbar/default.php
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Monday, 27 February 2017 19:33
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Thank you!!!
There's another bug... i have problems with closed groups

When userA create a closed group, administrator have to approve it; ok!

one approved userB find this group and send a request of membership at moderator;

user A recive the userB's request but i cant find any button to approve it like a member of this group.

where is possibile to do this? directly in front end ? or by mail ? i can't find any solution
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Tuesday, 28 February 2017 03:38
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it seems like that was styling issue, I've applied following css into your /public_html/templates/jsn_shine_pro/html/com_easysocial/css/custom.css and see how it goes?


@media (max-width:768px) {
#es .es-users-item .o-grid__cell.o-grid__cell--auto-size .btn-toolbar {
float: right !important;
}
}


Note : Remember clear your browser cache.
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Tuesday, 28 February 2017 14:25
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I mark,
with your patch the situation won't change.

this is a picture of my phone where u can see 2 user in pending approval status ("francesco" and "test3") to join this group created by user "francescodaddazio"

where francescodaddazio have to click to approve theese users???? via notify bar nothing appears, and via email nothing arrive


please let me know
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Tuesday, 28 February 2017 22:38
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May i know your logged in user is superadmin or group owner? because it should show 1 button there allow admin to approve or reject it, you can refer on my attached screenshot below.

if the issue still persists, can you provide us with your following details so I can better have a check on your site?

-Joomla backend specific URL
- Joomla backend login access
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Wednesday, 01 March 2017 00:19
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http://waplas.it/administrator/

User and password doesn't change
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Friday, 03 March 2017 06:52
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Thanks Errico getting back to us, since you didn't provide us this following info so I have created a new test group from your site, then login as another new member requested to join the group, you can check my attached screenshot below. it show correctly for me.


May i know your logged in user is superadmin or group owner? because it should show 1 button there allow admin to approve or reject it, you can refer on my attached screenshot below.


That button only appear if you are the site superadmin, group owner or group admin.
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Friday, 03 March 2017 10:13
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The site now is offline but I actived it one moment for this test, please see the attachment

test68 request to enter on a group but test5 can't approve him. Only work correctly if the user is an admin (like mark).
Registered user can't approve on their groups.
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Sunday, 05 March 2017 10:35
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

After checked again, it seems like system required to enabled this "Report submit" permission from the user profile type in order to show that approve option, you can check my attached screenshot below.

Can you give it a check again is it that button show up now?
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Sunday, 05 March 2017 12:34
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