By Groupe Média Théapolis on Wednesday, 06 February 2019
Posted in General Issues
Replies 7
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Hello,

There seem to be two problems with sharing in Converskit.

Problem 1 (img 1):

When sharing a file (for example an image), it works the first time.
The second time, it does not work. Clicking the "Sharing" button no longer displays the popup.

Problem 2 (img 2):

When using the "drop and drag", we pass the file in the writing area and we finally decide not to share it, removing the file from the zone, the message "Drop your files here" "stay sometimes.
The message then appears in all discussions.
This blocks any possibility of writing a message again.
Only option: refresh the page.

Can you look at this ?

Best regards.
Hi there,

I've tested both issue in your site, seems it working fine. https://take.ms/QNj8e
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Thursday, 07 February 2019 11:19
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Hello,

Indeed, the problem 1 seems to no longer take place. Good news.

But the problem 2 persists.

I made a short video to show the problem. When I quickly remove the file from the "drag and drop" zone, the zone remains blocked, even by changing the discussion, even by sharing a file (by clicking on the zone).

This situation is rare, but it exists.

Best regards.
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Friday, 08 February 2019 01:23
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Hi there,

This is weird indeed, I've tried to replicate this issue seems I cannot reproduce it https://take.ms/JvufM
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Friday, 08 February 2019 10:21
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Hello,

It's true that to get to that, it's really rare.

If the item to share is removed slowly and the mouse cursor remains in the browser, it works (except sometimes where the "drag and drop" area remains blocked) (video 1).

In fact, the problem occurs especially when we quickly leave the browser window with the item to share (video 2).

This is a minor problem, very rare.
It does not bother us more than that.

Best regards.
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Friday, 08 February 2019 18:57
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Hi there,

Thanks again for the video. I'm able to replicate this issue by move file real quick in the drop file section. I've logged this issue into our issue tracker and our developer will take a look on this.
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Monday, 11 February 2019 10:48
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Hello,

Ok, good news. Thank you for your assistance.

Best regards.
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Monday, 11 February 2019 18:57
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You are most welcome, I will update you if any fix/news from our developer
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Monday, 11 February 2019 19:18
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