By Pat Reagan on Sunday, 23 April 2017
Posted in Technical Issues
Replies 3
Likes 0
Views 207
Votes 0
I attempted to update easyblog on a site that's not supported. The launcher would not work as the site was not registered. It froze and I could not exit out to do a full update. I closed down and then updated with the package and now the site won't load.
Can you advise?
Are there any reported problems with compatibility with community builder with the latest update? This is where the problem came up after launcher failure and full package update.
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

May i know do you have try download full installer from https://stackideas.com/dashboard then upload through your Joomla backend installer page.

You can refer on our documentation here : https://stackideas.com/docs/easyblog/administrators/setup/installation-via-full-installer

Are there any reported problems with compatibility with community builder with the latest update? This is where the problem came up after launcher failure and full package update.

Yes, we already addressed this issue, you can download my attachment file and install from your backend community builder plugin page.
·
Sunday, 23 April 2017 10:38
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for the quick reply.

Yes I did the complete download and the uploaded via Joomla. This is when the site broke. I reinstalled a backup of my site and corrected the problem. When i did, the upload this time, all was fine.

I believe it was just a problem with the auto updater and the freeze issue during this process. Is there a way to stop the updater when it discovers a newer version when the site is not the supported one?

I have easyblog on a number of sites and would like to be able to eliminate this in the future.

Thanks.
·
Monday, 24 April 2017 05:35
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Pat,

Thanks for updating us on this. Do you have another site that isn't updated yet and that you would like to upgrade it? We would like to give it a try if you could provide us with the back end and FTP access to one of those sites.
·
Monday, 24 April 2017 12:46
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post