By Gaetano Nicotra on Wednesday, 24 August 2016
Posted in Technical Issues
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I have a single user who does not update the timeline.
From what can be caused?
I checked with your account, on my browser, it does not update the post with photos even his own post
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Wednesday, 24 August 2016 15:33
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Hi Gaetano,
I'm sorry but I don't quite follow what you are saying. Can you elaborate more and provide some screenshots perhaps?
Also, can you include your backend and ftp access at http://stackideas.com/dashboard/site so we can help you troubleshoot your issues more efficiently? Let us know, thanks.
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Wednesday, 24 August 2016 16:32
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Error one member of my site.
by registered post no longer sees
continues to see all the other updates
It is able to publish posts that everyone sees
other accounts work well
best regards
Gaetano
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Thursday, 25 August 2016 14:51
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Hey Gaetano,
Basically what you mean is that non-registered users(guests) are able to see the Centro commerciale via Etnea Catania post but registered users are not able to see the post in the stream? In that case, I would need your backend super admin access to check on this.
Can you please add them in http://stackideas.com/dashboard/site so we can help you investigate your issue? We appreciate your understanding.
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Thursday, 25 August 2016 15:12
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Basically what you mean is that non-registered users(guests) are able to see the Centro commerciale via Etnea Catania post but registered users are not able to see the post in the stream?
only error with rosaria user
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Thursday, 25 August 2016 15:48
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http://www.cataniacentrocommerciale.info/community

front end access provided in optional information
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Thursday, 25 August 2016 15:49
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Hey Gaetano,
When I checked the user account you provided, it seems feeds relating to photos is being hidden. I found this out by checking the activity log of the user and clicking on the Applications filter. From the screenshot, you can see that the feeds relating to photos are being hidden. This is why the user was not able to see any feeds relating to photos.
I already helped the user unhide the photo app feeds so now the stream items should be displaying fine.
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Thursday, 25 August 2016 17:13
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Thank you very much
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Thursday, 25 August 2016 18:32
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Hey Gaetano,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Thursday, 25 August 2016 18:36
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