Hello Danny,

Sorry for the delay of this reply.

This is because you have enabled lockdown mode in Easysocial settings, if you enable this, Facebook unable to crawl all of your Easysocial stream content/image, because they do not have login access in your site.

To fix this, you have to disable "Lockdown mode" from backend > Easysocial > settings > general .
p/s : http://screencast.com/t/lX7eru22NM2

Then go to Facebook debugger tool -> https://developers.facebook.com/tools/debug/ clear your stream URL cache. You have to "Scrape Again" until your desired content appeared as shown in this link http://screencast.com/t/guI1epq5pf7

Hope this help

Hi

Thanks for the reply but this happens whether I have lock-down on or off.

You can head on out to http://decopatio.ca/mondecopatio-login now and see the stream is there without being logged-in. Even after a cache flush/refresh and a Facebook dev debug session, I get the same empty results once i try to share it.

Danny

Hi,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Of course
All done in the initial post
Danny

Hey Danny,

I've temporary turn off this `lock down` mode from your backend, can you try click share again on your same stream? It should show out correctly the image and content.

Hi,
Yup, it works ?
What do you do ? I have the same settings in several sites and this one was as such before.
Thanks
Danny

Works well
Note: I had to purge the cache using your option in ES for my other sites
Thanks
Danny

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.