Hi there,

Please find your inquiries below.

- Limit Komento to specific articles instead of all the articles in entire categories? I don't need a comments section on short intro articles.

While creating those articles, you can choose this options http://take.ms/six3I. You need to check whether this plugin http://take.ms/TVk8F enabled or not. Or you can simply use codes below during article creations.

[gist type="php"]

{KomentoDisable}
Totally disabled Komento on your article

{KomentoLock}
You can lock Komento and thus users cannot comment on your article
[/gist]

- Remove the huge "There are no comments posted here yet" banner?

You can apply css code below here http://take.ms/XvaTdk

[gist type="css"]
#kt .is-empty .o-empty {
display: none !important;
}
[/gist]

- Display the "Leave your comments" portion of the comments only for specific user groups? On my site, anyone may read comments but only a Registered user can post one. I don't want a non-Registered user to see "Leave your comments" since they can't.

You can hide configure them here http://take.ms/qbf04 on both public and guest groups.

Please give it a try and see how it goes.

Thank you for the quick reply. I will try your suggestions as soon as I have a chance.

Hello Gerald,

Sure, keep us updated then.

I give up.
I have Komento set up correctly for articles and users but when a comment is added or dieted, I (Administrator) do not get a notification.I have Notification Recipients set to Administrators and the correct email address. Comments can be added or modified without my knowledge.
I can't figure out from the documentation what I'm doing wrong. I saw some reference to cron jobs but haven't the slightest idea what any of that is about.
How can I get notifications of comments?

Hi there,

Comments can be added or modified without my knowledge.

Regarding this, you can manage them accordingly here https://screencast.com/t/7xNuxeSA6uT(add comment) https://screencast.com/t/CHYfSoaKUB(edit comment). This setting are based on Joomla Users groups. You also can moderate them here https://screencast.com/t/oqlu5RkJ

Regarding notifications, in order for you to be notified, yes you will need to setup cronjobs for your site. Have you tried to contact with your current web hosting service provider regarding this? They will know how to setup them.

Or if you dont want to use cronjobs, you can use this option https://screencast.com/t/Ougwvo6Al. This options, will sent out those notifications whenever there are activities on your Frontend. If your site have have low amount of users, those notifications might be send out less frequent, so it is advisable to use cronjobs for your site.

By the way, if those requirement are met but still not sending out any notifications, can you provide us with your backend and FTP access so that we can further check this issues?

Wait - are you telling me I purchased an Article Commenting add-in that doesn't directly support Administrator notification when comments are added? That I have to contact my web hosting service in order to set up an external operation to accomplish that? Sorry, but I expected a complete package.

I think my colleague not explained very clear about what is cronjob in earlier so caused you misunderstand about this.

Basically Cronjob is a task scheduler, in order to setup this, you might need your webhosting provider to guide you how to setup a cronjob on your server so it can able to execute it every 5 minute for that cronjob command what you have set then it will trigger the Komento system to send out those pending email notification automatically every 5 minute.

Or you can provide us with your Cpanel access so we can assist you to set this up.

And you can read further about the cronjob from our document here https://stackideas.com/docs/komento/administrators/cronjobs .

Regarding with your issue, can you check your site backend > Komento > E-mail > Activities and see whether there got any pending email notification haven't send out?

My website is jerrymahun.com so I tried the following cron command:
wget -O /dev/null http://jerrymahun.com/index.php?option=com_komento&task=cron
and for timing used */5 * * * *

I get an email every five minutes even if a comment has not been added. The email says:

--2019-07-20 21:00:01-- http://jerrymahun.com/index.php?option=com_komento
Resolving jerrymahun.com... 198.46.82.242
Connecting to jerrymahun.com|198.46.82.242|:80... connected.
HTTP request sent, awaiting response... 303 See other
Location: http://jerrymahun.com/ [following]
--2019-07-20 21:00:01-- http://jerrymahun.com/
Connecting to jerrymahun.com|198.46.82.242|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: “/dev/null”

0K .......... ........ 326M=0s

2019-07-20 21:00:02 (326 MB/s) - “/dev/null” saved [18565]

********************************************************************************

When a comment is added to an article, an email gets entered in the cue with a red X for State, but I don't get a notification.

This is all awfully confusing and your cron jobs documentation isn't very helpful. You have to remember that many of us are NOT programmers so we don't know correct cron commands format or what the cryptic emails mean.

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

This is all awfully confusing and your cron jobs documentation isn't very helpful. You have to remember that many of us are NOT programmers so we don't know correct cron commands format or what the cryptic emails mean.

Yes, we totally understand that but it also difficult for us to write the exactly docs for different hosting provider and different wget path, because different hosting has different way to configure this.

I get an email every five minutes even if a comment has not been added. The email says:

I think you can remove your email from CronMail section since that cron response already mentioned you configured correctly and connected, so you do not need to receive these kind of cron response from your mailbox.

When a comment is added to an article, an email gets entered in the cue with a red X for State, but I don't get a notification.

If that is the case, we need to troubleshoot this on your site directly, is it possible for you update your following login details at https://stackideas.com/dashboard/site so we can better have a check?

- your site backend login access
- FTP access
- Which article page we can test for the add new comment

I set up backend access for you on my Dashboard.

Hi there,

Currently, given access are not Super Users as you can see here https://screencast.com/t/NOlDksIC9hF. Can you provide us with Super User access so that we can access them all as currently i can only access Komento's dashboard.

Thanks for your understanding.

Have changed the log in to super user.

Hi there,

I have enabled this setting https://screencast.com/t/pF72CbaF2Faz for you and it should send as it should now. I have tested them and it should works fine now.

By the way, this options will only be executed whenever there are traffic on your site, which mean your users access your site, especially on where Komento components existed.

Please give it a check and see how it goes.

It appears to work OK. Thanks.
Does that mean I don't need a Crons Job ((I don't currently have one).

Hi there,

Does that mean I don't need a Crons Job ((I don't currently have one).

Yes you wont need cronjobs for your site to execute those emails.

Thank you for all your help.

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.