By Evgeniy on Monday, 09 February 2015
Posted in Technical Issues
Replies 17
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Set easysocial but faced a problem. Registered users do not receive letters confirming registration.
The server is configured everything works. In the "spam" folder there is also no letters.
How can we configure the easysocial
The website's style4you.ru
Hi Evgeniy,

I have helped you fix the password reminder on your site. Can you verify this for me?

Regarding your question on "Please include the function without the approval of the administration." If I understand you correctly, you want to change the registration type in your site which is currently is set to admin activation. You can configure it here: http://screencast.com/t/BnVNimJsWiTi .

I am sorry, I believe there is some miscommunication. CPanel is different from your site's backend. The information you're giving us is your site backend access and FTP. We need CPanel access in order to configure your cronjob. Please consult with your hosting provider regarding your cpanel access. Because without cpanel, we cannot assist you to configure cronjob for your EasySocial.

Hope this helps and please advise.
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Tuesday, 10 February 2015 18:36
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Hello Evgeniy,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Monday, 09 February 2015 08:21
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Monday, 09 February 2015 16:26
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Hi Evgenly,

I am sorry for the late reply.
Have you setup cronjob on your site? If no, can you try setup your cronjob on your site? You can use this documentation as a guide: http://docs.easysocial.io/administrators/cronjobs .

Also, can you kindly provide us with CPanel access so that we can assist you further.

Please advise.
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Monday, 09 February 2015 19:31
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Thanks for the reply! To answer attached the access control panel. Please select the desired component in order to be able to use the site. Thank you!
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Monday, 09 February 2015 19:46
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Hi Evgeniy,

I have checked your site and it seems like you have set the registration type = require admin approval. This option needs admin to approve their registration, and once approved, an email will be sent to the user for registration approval.
For sending the emails, we highly recommends you to use cronjob. By the way, can you provide us with CPanel access so that we can help you setup cronjob on your site? Because the one you gave us are your site's backend access and FTP access.

Please advise.
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Tuesday, 10 February 2015 00:33
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What data you need to supply the necessary component for better performance of the website? Please include the function without the approval of the administration. And it does not work, the password reminder.

The letter after the approval too comes!
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Tuesday, 10 February 2015 00:53
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Hi Evgeniy,

I am sorry, I can't understand you well.
If you want to change the registration type, you can configure it here: EasySocial > Profile type > Registration. Here is my screenshot: http://screencast.com/t/XKVQAiLtHzSc .

For sending the emails, we highly recommends you to use cronjob. Cronjobs allows email processing to run at the back end while not interfering with the site operations. To setup cronjobs, we need CPanel. Can you consult with your hosting provider by asking them if I want to setup the cronjob on the server, what should I do. You can use this as a guide: http://docs.easysocial.io/administrators/cronjobs .

It seems like you're using ES1.3.16 which is a little bit older version. There is a typing error in mailer function. Can you please download this file and put it in your site here: .../administrator/components/com_easysocial/includes/mailer/mailer.php and see how it goes.

If you unable to do this, perhaps you can provide us with the correct FTP access because the one you gave to us points to an empty file.
Hope this helps.
Thanks.
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Tuesday, 10 February 2015 12:24
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In my panel, there is no such thing!
http://style4you.ru/administrator/index.php?option=com_easysocial&view=profiles
Updated data on ftp
Check please on all program updates.
Install please Cronjobs.
Thank you.

Your attachment, I did not load on the computer
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Tuesday, 10 February 2015 14:46
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https://185.4.73.215/manager/ispmgr
About this control panel is it?

Attached a picture of the admin panel. There is no what is in your admin panel
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Tuesday, 10 February 2015 19:02
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Hi,

I believe this is the correct one. Can you provide us with this access so that we can assist you setting up cronjob on your site.

Oh, you need to select the profile type. Please follow this: Backend > EasySocial > Profile types > (profile type) > Registration . Hope you can find this: http://screencast.com/t/BnVNimJsWiTi .

Hope this help and please advise.
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Tuesday, 10 February 2015 19:32
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Posted a link, username and password
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Wednesday, 11 February 2015 00:18
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Hi Evgeniy,

I am sorry for the late reply.
I have helped you setup the cronjob on your site. I have setup cronjob to process 20 emails in every 30 min.

If you have anymore question, please do not hesitate to ask us.
Thanks and have a wonderful day.
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Wednesday, 11 February 2015 16:42
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Thank you very much! Please tell me, links to the EasyBlog and the EasyDiscuss has changed? Right at the top I have a button on these components through the old links do not work. If you have changed tell me what to put?
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Wednesday, 11 February 2015 18:34
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Hi Evgeniy,

I have helped you fix this. Can you verify for me this issue is now resolved?

Please advise.
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Wednesday, 11 February 2015 20:17
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Thank you very much! You helped me a lot!
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Wednesday, 11 February 2015 20:25
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Hi Evgeniy,

You're welcome. If you have anymore question, please do ask us by creating another ticket. I will mark this ticket resolved.

Thanks and have a wonderful day ahead.
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Wednesday, 11 February 2015 22:53
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