Hey Micheal,

I've tried to access your site FTP details.

Status:	TLS connection established.

Command:	USER stackideas

Response:	331 Password required for stackideas

Command:	PASS ********************

Response:	530 Login incorrect.

Error:	Critical error: Could not connect to server

Can you provide us with the correct details, so I'll be able to check this issue at your end.

Looking forward to your response.

Hi, I updated the password in Site Access. Anyway, the working access is this:

host: achnaton.abacusthemes.com
user: redminex
pass: Ku6CqFQPA9V2saxN3754

Hey Micheal,

Thank you for providing us with access.

I've checked your site and found that somehow these billing details were saved on the not_registred user, I've cleared them,
I've tried several times to replicate the same at your site but have not been able to replicate this issue again.

Please take a look at this issue again and if still came please let me know.

Thank you for understanding!

Hi Manisha, the problem seems to be gone. So next time I just erase it at the not_registred user?

Hey Micheal,

Hi Manisha, the problem seems to be gone. So next time I just erase it at the not_registred user?

Yes, can. but also inform us if this issue happens again.

Thank you for understanding!

Will do. Thanks a lot.

Hi there,

You are most welcome.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.