By AKAP on Tuesday, 03 February 2015
Posted in General
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Dear Support Team,

when looking for people in ES social (see attached file) in the search bar and clicking on them, the system is not accessing the person's profile (to add the person as a friend), it is only opening the profile of the person currently logged in to the system (>> Recent updates).

Can this be fixed?

Thank you.
Hello AKAP,

Sorry for late reply to this,

I didn't see any attachment file in your first question.

Do you mean that when you click on the search result user profile link, then the system bring you go to your user profile?

If yes, is it possible provide us with your Joomla backend and FTP access so we can help you check on this?
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Tuesday, 03 February 2015 23:55
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Hi Arlex,

yes, this is exactly what is happening.

I am providing you with my access information for the website.
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Thursday, 05 February 2015 08:54
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I forgot to add my ftp details.

Thank You!
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Thursday, 05 February 2015 09:17
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Hello AKAP,

Sorry for late reply to this,

It should work fine now after purge the index and reindex again then work fine now.
Please have a check.
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Thursday, 05 February 2015 17:31
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Thank you very much for your reply.

It worked for a while.

But for some reason the problem is appearing again.

Can you please have a look?

Thank you so much!
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Saturday, 14 February 2015 04:17
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Hello AKAP,

You're welcome.

May i know this happening again is because new user registered?

By the way, may i know how your user register on your site? Is it through in your frontend registration?
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Saturday, 14 February 2015 12:24
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Hi Arlex,

I think this happens when new users are registering.

They are all registering through the front end.

Thank you!
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Tuesday, 17 February 2015 07:27
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Dear Arlex,

it works fine now!!
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Tuesday, 17 February 2015 07:37
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Hello,

You're welcome.
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Tuesday, 17 February 2015 13:00
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Very interesting and useful tips.I read step by step this informations and help me very much.Thank you very much for this useful information.
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Tuesday, 10 March 2015 05:27
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You're welcome.
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Tuesday, 10 March 2015 11:49
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