By JH on Tuesday, 17 June 2014
Posted in Technical Issues
Replies 5
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Hi guys,

The toolbar search returns a white screen when ENTER is pressed. Otherwise, it just says "unable to load tooltip conent." This is urgent as we have a site launch tomorrow! Any help greatly appreciated. Guest admin codes provided below.

Thank you in advance,

James
Hello JH,

It appears that there is a fatal error in the joomla smart search plugin that is causing the issue in your easy social search shown here in this screenshot http://screencast.com/t/J3RMLsPV . Upon further investigation on the issue, we have found that it is a known issue in the previous joomla version especially in joomla version 2.5 and below. Perhaps you may upgrade to the latest joomla version or contact the joomla developer forum for further assistance.

Thank You.

Regards
Kheng Wei
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Tuesday, 17 June 2014 12:25
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Hi Kheng,

Thank you for investigating this. Is there no other option but to upgrade Joomla? The search function was working fine in Joomla 2.5 until yesterday.

Stumped,

James
JH
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Tuesday, 17 June 2014 13:34
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Hello JH,

There is other option besides upgrading to the latest joomla, perhaps you may go to the joomla developer forum http://forum.joomla.org/viewforum.php?f=509 and seek further assistance because this issue is already addressed in the latest version of joomla, perhaps you may get the patch from there. The page that contain the patch is currently inaccessible http://joomlacode.org/gf/project/joomla/tracker/?action=TrackerItemEdit&tracker_item_id=28409

Regards
Kheng Wei
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Tuesday, 17 June 2014 13:47
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Thank you for your suggestion; we will look into it. I truly appreciate your help.

James
JH
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Tuesday, 17 June 2014 13:53
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Hello JH,

You're welcome

Regards
Kheng Wei
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Tuesday, 17 June 2014 13:57
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