Hello Michael,

I believe this issue is most likely caused by a 3rd party plugin. I am just suspecting right now as I don't have the access and FTP access to your site to investigate this.

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Hi there,
I've already provided both FTP and backend access.....is there a way that I can restate the credentials in a secure manner?

Also, I had this problem previously and a stackideas support person game me a new file that fixed it.....but since then things seem to have failed again. All I have done since then to my site is update Joomla and installed EasySocial. I hope this helps you out.

Michael

Hello Michael,

I am really sorry for the delay of this reply as it is a weekend for us here. You can actually store your site details at http://stackideas.com/dashboard/site once so that you don't have to enter it every time you request for support.

By the way, I'll list down my response here below regarding your questions:

1. Your passwords are encrypted. Nobody knows how to decrypt it except myself. Even if my own team members were to hack our database, they will not be able to figure out the algorithm to decrypt it.

2. I tried to connect to the FTP server with your provided login credentials, http://take.ms/u0Hvn but it's not working for me Can you please advise?

3. As for you hitting this issue previously, would you mind providing me with the link to the thread so that I could review this?

Here is the link to the previous thread on this issue: http://stackideas.com/forums/rss-feed-and-index-php-issues

I have updated all of my credentials for you in the interface that you shared with me.

Feel free to install the eXplorer plugin to upload to the site if ftp doesn't work for you.

Michael

Hi Mark,
Do you need any other information from me?

Hey Michael,

If I recall correctly this issue already fix in latest version 5.0.37 of Easyblog, can I have permission to help you update to latest version and see how it goes?

Note : if you have did any customization from your Easyblog site, you have to backup those customization file first before we update latest version in your site.

I haven't done any customisation that I know of so feel free to update it.

Hi Michael Gilmour,

I'm sorry for the inconvenience caused. I've fixed this issue internally in the files below:
JOOMLA_FOLDER\administrator\components\com_easyblog\includes\post\post.php
JOOMLA_FOLDER\administrator\components\com_easyblog\includes\facebook\facebook.php
This fix has been applied in our repository and will be included in our incoming version.
Please give it a try.

Thanks for understanding.

Many thanks for that!
What keeps on breaking loose to cause the error?

You are most welcome. After a while troubleshoot this issue, we've inspected that the loadposition from some of your blog posts caused the error where for the first checking to {loadposition ArticleBanner} it will exclude the ArticleBanner from the content.
As for the second checking, which is the {loadposition ArticleBannerBottom} has already change to {loadposition Bottom} where it doesn't match for the second array already

You are most welcome. After a while troubleshoot this issue, we've inspected that the loadposition from some of your blog posts caused the error where for the first checking to {loadposition ArticleBanner} it will exclude the ArticleBanner from the content.
As for the second checking, which is the {loadposition ArticleBannerBottom} has already change to {loadposition Bottom} where it doesn't match for the second array already

Can you expand on this? What about the {loadposition} causes the 500 error? Is it the placement, name of the position, content?
I'm having a similar issue with a 500 error relating to the RSS. Our blog articles do have {loadposition} modules so I need to know what about the loadposition causes this so I can test my end.

Hello Brandon,

Are you getting 500 errors on your feeds? If you are, I am suspecting that when {loadposition} is used in the blog post, EasyBlog would try to render the plugins in Joomla to process these tags, otherwise it would look ugly that your content has {loadposition} text in it.

When Joomla processes these tags, it actually gets the module to render it's output. However, if the module tries to invoke methods below, it would fail:

JFactory::getDocument()->addScript();
JFactory::getDocument()->addStylesheet();
JFactory::getDocument()->addCustomTag();

The reason is because the current document type is a feed type and it's not a HTML type. Modules and plugins should check for the document type before calling the methods above.

Okay. So, are you saying that the blog posts must be free of {loadposition} in order for the RSS to work correctly?

Hello Brandon,

Not exactly, because you can still have {loadposition} in the blog post and still have it appear on the feed. But if you do need to add {loadposition} in your blog posts, your module needs to check for the document type before blindly calling the API in Joomla to add stylesheets or scripts.