Hello,

Let me know which app you are using to apply restrction, also share the site details so will check this issue.

The PayPal-App.

Content->Articles:
- {pp-contentseller-subscribe plan_id=1 purpose=buy price=1}Buy Videos{/pp-contentseller-subscribe}
- {pp-contentseller-restrict} ...The Videos... {/pp-contentseller-restrict}

For both("Registered"; "Registered,Super Users") User Types
- Subscription-Status: "Subscription - Active"
- Invoice-Status: "Invoice-Paid"
- Transaction: "The payment has been completed, and the funds have been added successfully to your account balance."

Hello MK,

It seems that you haven't claim your license yet.
To claim your existing licenses that you already have with ReadyBytes , click on below mentioned link.
https://stackideas.com/payplans/license

Please update us after claim the license, let me know if you face any issue.

Hello Manisha Ranawat,

here is MK. Now i am logged in with the business account, with this we claimed our license.

Hello MK,

Please share your site details, so i'll check this issue.

Hello Manisha Ranawat,

Frontend-URL: http://gazelle.hlp-mediaservice.de
Backend-Configuration: Attachement...

Please share admin credentials, i need to check how content app configuration.

How can i send you a private message with the credentials?

Hey,

Ideally you should edit your first post but since you used a different account to post your question and reply, may I suggest that you start a new ticket on our forums and provide us with the login credentials?

I updated the first post with the credentials in the hidden area. I don´t recieve a success message. Can you see the login credentials?

Hello MK,

Yes, i am able to login at your site.

Need more details from you , which article is restricted .
Please attach screen shot where you are facing issue , so i'll check.

For Super user restriction will not applicable.

Please update me.

Hello Manisha Ranawat,

Backend: Content->Acrticles->TRAINING ON DEMAND
Frontend: Menü-Link->TRAINING ON DEMAND

Hello ,

I have tried to check with test user (username : support).
This app is working fine. User support is registered type use but to see the restricted content user need active plan.
After subscribing that plan restricted area is shown. See attached screen shot.

Please correct me if i misunderstood your scenario.

Hello Manisha Ranawat,

the test user "support" has the usertype "Registered,Super Users". The Problem is that users with the usertype "Registered" can´t see the restrict area.

Please share credentials for user MK.
Also update FTP details so will be able to rectify the issue.

i added the information in the hidden-area.

Hello MK,

You have removed admin credential ,
Please add it again, so will be able to check this issue.

please check again.

Hello MK,

I have checked your site. For user MK , user subscribed plan before applying restriction on content hider, so entry is not added in resource , because we manage it from resources.
See attached screen shot.

Please try with another user and check this issue.

Let me know if you have any confusion.

The same problem exists with user "matthias-test". The resource is not bound in the subscription, too.

Hello,

I checked and found that above user subscribe directly from plan page not from article link.
That's why resource is not bounded with this subscription.

Please cross check it and update me.

Yeah that´s it. From the link (Buy Video Button) the resource will be bound.

Thank you very much;)

Hello,

Your Welcome

Yes, from the link it will be added to resource.