Resolve Tasks Points Issues

By Steven on Saturday, 16 August 2014

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Hello,

I am having issues with the group task system. I have it set up so that when one user creates a task they lose points and when the assigned user resolves the task they are supposed to gain points. The task assignment points deduction works fine, but there are no points awarded when the assigned user marks the task resolved. Here are my questions:

1) I have the task app installed, but when it is opened all tasks assigned show already resolved. This doesn't seem right to me and do not see any sort of configuration to change that. Is this why the tasks are not generating points maybe?

2) Is there a place where the tasks can be marked completed by the assigned user other than in the task app? I do not see anything on the milestone page that indicates a place for the task to be completed. Only shows the ability to delete the task.

3) I do not understand what the ability to create a task in stream is. There are no instructions to guide how this done or what it is supposed to allow the user to do. I have tried hovering over a user's name in the group to see if it gave any options to create a task, but there are no options. Please explain the function a little.

4) I would like for only the group owner to be able to assign tasks. Is there any place for this to be set?

ng or if you ned to look at my points configuration. I have provided backend access in case I am simply missing a settiI know I have a lot of questions and do apologize, but the task function coupled with the points system are vital to my community and I am needing to understand it a bit more.
Thanks in advance!

Sincerely,
Steven

Hello Steven,

Hm, I think we are actually not talking about the same "tasks" here. Tasks in the users area is different than the groups. They are actually not linked to one another

Mark

Sunday, 17 August 2014 14:21

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#161874

Hello Steven,

I am really sorry for the delay of this reply as it is a weekend for us here. Kindly please find the responses to your inquiries below:

1) I have the task app installed, but when it is opened all tasks assigned show already resolved. This doesn't seem right to me and do not see any sort of configuration to change that. Is this why the tasks are not generating points maybe?

Can I know how do I reproduce this issue? I have created a new test group and added a couple of tasks and viewing the tasks list in the milestone, it isn't actually resolved. You can view the tasks list here, http://soundblazt.com/users/apps/canvas/34-tasks/group/12-test?customView=item&milestoneId=5

Which particular group are you referring to here?

2) Is there a place where the tasks can be marked completed by the assigned user other than in the task app? I do not see anything on the milestone page that indicates a place for the task to be completed. Only shows the ability to delete the task.

Yep, if you access http://soundblazt.com/users/apps/canvas/34-tasks/group/12-test?customView=item&milestoneId=5 clicking on the checkbox would mark the task as completed

3) I do not understand what the ability to create a task in stream is. There are no instructions to guide how this done or what it is supposed to allow the user to do. I have tried hovering over a user's name in the group to see if it gave any options to create a task, but there are no options. Please explain the function a little.

The task creation on the stream simply allows you to quickly create a task rather than navigating to the milestone and creating it. Think of it like a quick posting feature where it allows you to quickly post something without all the bells and whistles of the real task creation form.

4) I would like for only the group owner to be able to assign tasks. Is there any place for this to be set?

When you create a task, you can allocate / assign the task to users from the group. Take a look at my screen shot here, http://screencast.com/t/EyoEZ8PbXQ

Mark

Saturday, 16 August 2014 16:13

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#161789

Hello Mark!

Thanks so much for getting a reply in after hours. I could have waited until Monday, but I certainly appreciate it

Please below:

1) I have the task app installed, but when it is opened all tasks assigned show already resolved. This doesn't seem right to me and do not see any sort of configuration to change that. Is this why the tasks are not generating points maybe?

Your Reply: Can I know how do I reproduce this issue? I have created a new test group and added a couple of tasks and viewing the tasks list in the milestone, it isn't actually resolved. You can view the tasks list here, http://soundblazt.com/users/apps/canvas/34-tasks/group/12-test?customView=item&milestoneId=5

Which particular group are you referring to here?

I was actual referring to the task app that the user is able to install to manage their tasks from their dashboard. I have assigned a task to a test user of a group. When I log in as the test user and check the Task App in the dashboard, the app does show the task, but the task is automatically marked as resolved and the the points for resolving the task do not register for the user. The group task app works fine, but I can't see anyplace where the users task app can be configured. A bug maybe? I have attached a picture of what the test user's dashboard task app shows when I task is assigned to them by a group owner.

Thank you for clearing up the other issues and I look forward to your response regarding configuration of the User Task App.

Sincerely,
Steven

Steven

Sunday, 17 August 2014 07:29

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#161865