Reset Password error:
By Robert Aksan on Wednesday, 09 December 2015
Posted in Technical Issues
Likes 0
Views 712
Votes 0
When "Community" menu item is set to Public, I get the nice exception handled error from EasySocial: "Sorry, there was some errors when saving the user data. Please try again."

When I set the "Community" menu item to Registred, I get the real error from Joomla: "Failed to save user: Duplicate entry '51-2' for key 'PRIMARY' SQL=INSERT INTO `gic_user_usergroup_map` (`user_id`,`group_id`) VALUES (51, 2)"
Hey Robert,

Can you please set the menu to registered and provide us with the link to reproduce this error? There are actually quite a number of menus on the site and I don't want to be setting the wrong menu
Mark
·
Wednesday, 09 December 2015 00:24
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Mark!

Thank you for your reply. Ok I have set the menu to registred. These are the following links:

1 - (Main Page) http://www.aramgrid.com/index.php/en/
2 - (I click on lost my Password) brings me here: http://www.aramgrid.com/index.php/en/component/users/?view=login
3 - Click again "lost my password" icon. This brings me here: http://www.aramgrid.com/index.php/en/component/users/?view=reset

Now try to add robert.aksan1@aurep.at mail address and you get the error.

This happens ofcourse only with existing users because of duplicate key error

BR.
Robert
Robert Aksan
·
Wednesday, 09 December 2015 00:33
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Robert,

I am sorry for the delay of this reply,

I tried to reproduce this error but it seems like it work fine for me, you can take a look of my video here : http://screencast.com/t/w2K06Kww
Arlex Wong
·
Wednesday, 09 December 2015 17:34
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Arlex!

Thank you for your reply. This issues was implicit solved because it was related to other tickets that were solved. It was probably a related issue.

Thank you very much and best regards,
Robert
Robert Aksan
·
Thursday, 10 December 2015 05:16
·
0 Likes
·
0 Votes
·
0 Comments
·
You're welcome, glad to heard your issue resolved.
Arlex Wong
·
Thursday, 10 December 2015 10:38
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post