Hi Mark,

I am always 110% satisfied with the support given to me when I need help or goof things up. Your customer support is the best I have seen anywhere, anytime, bar none.

Cheryll

Thanks Cheryll

Is there a specific place to post any feedback on the quality of support?

Hey Cheryll,

You could post your testimonials on https://stackideas.com/forums/easysocial/testimonials-es

Mark,

I believe you guys are the most awesome and intelligent support team I have encountered on the internet. I wrote a testimonial for you - thanks Mark and your team for all your help!

Regards,
Rob

Thanks Rob

I think you guys are very intelligent and quickly understand the problem(s) and also what can be done to solve them. You are also patient and eager to listening to the customers input and try to go ahead with new ideas and solutions.

Thanks Stan! Appreciate it very much

You could post your testimonials on https://stackideas.com/forums/easysocial/testimonials-es

just did - Title

Thank you Matthias! Appreciate your feedback very much!

Well where do I begin ...
I have been working with Joomla components for nearly 10 years (I started using stackideas back in 2009 or 10?). I have found your support absolutely faultless! In fact, I cannot think of ANY other company who provides anything close to the service you guys do. When I think too, that most of the problems I encounter don't come from the products themselves, but instead, from me messing things up, other components messing things up, or just that I haven't understood or knew what I was doing.
I have also rarely experienced such a quality product in terms of how well thought out things are, from the smallest of detail to the major changes you introduce. If a company wants to know how to be successful (with products, services and customer service) then there is no better model than your company. Additionally, I think your forums are a key part of support, some other providers are trying to use artificial intelligence type support systems (sadly acymailing) and it doesn't work for me at all. Having the ability to see other people's questions and answers is invaluable. For a start, it opens up new ideas that I may never have considered (and to stackideas as I expect out of some of the crazy questions you see some good ideas for features etc.), secondly, it can often take the pressure off the support team as we find some of the answers ourselves, and thirdly, its nice to have that human touch and be part of a thriving community!
In terms of community, I spent a number of years with Jomsocial, at the time, their software was the best out there, but was lacking on so many levels, and their support was absolutely dreadful and very often abrupt - even rude. I know they changed a little later on, but for me the damage was already done. Lucky (for me) stackideas brought out easysocial and I have never looked back - it goes from strength to strength!

To wrap up. Brilliant Products, Services, Team and a true visionary (and wonderful person) at the helm.

KEEP UP THE SUPERB WORK!

Thanks Mel!

I have very little to say except that your suppor is excellent!

Thanks Abi

Mark was very kind and patient, he had an answer to all my questions and helped us a lot.

Thank you very much Mark.

Danny from OpenZ

mark as you know, i love the support from you and the team Even in switzerland no one is so close to you guys.

What i would wish for the near future: more blogs about the status - even Support, what you do currently -, roadmap - what is planed and what is in the trend for the functionrequest (people can be motivated to vote there more)- and every month datadiagrams - support, translation, coding, etc.

So we would be in near touch, know what is incoming and can hype about it jomsocial got roadmap as example and you guys dont :/

As last thing, please mor sight in gaming section

We do spend some of our time posting on the blog but majority of the time are spent on answering on the forums just like what I am doing here. If we spend more time answering the forums, then we have less time to work on other stuffs.

We do constantly update our blogs, so I am not sure what you are expecting, few blog posts a day? That would be insane.

Also, there are reasons that we don't disclose everything we do because not all the time we implement our ideas. It could be a cool research and development but not suitable for public consumption.

110 % always great support

Thank you very much Alex!

Support Team is clearly an asset for SI at he same level than the quality of your product.

For a French-speaking as I am, without no experience of Joomla plateform, the quality of the support is a go/no-go decision to buy your product.
With 7h gap and mainly the week-end, I am always stunned to receive answers so quickly.

Do not change anything and you will have customer for years.

BR
Henri

Thank you Henri Appreciate your feedback very much

well, i use easyblog for long time and i have noticed that your support team was professionnal...

i was looking for a social component, so i buy one but i ask for refund....

and i decide to try to buy easysocial...

Easysocial is very complete and cool but most important support is PRO ! and i think i will be a satisfy customer for loong time.

keep your support pro like now and customers will be satisfy !

(excuse, for my language, i am not an english native speaker....but a customer satisfy)

Hey Adrien,

Wow, thank you for your input on this and the team and I sincerely appreciate your comments. We will definitely maintain and ensure that our support is and will always be the best

Hey adriendf

On my sight is it the same. Stackideas do always amazing steps in such small time. New functions, new designs, new third party support, new methods and in small packages. By far is the support the best what i've seen. They make customazions and even the fault is third party issue, they fix it.

i'll never use anything else. You can only love the team for that. i would recommend to you alwas check the Stackideas blog page they do almost weekly a new blog about the current status. Amazing!

Nice grezz from switzerland!

same joy

best regards from Paris

c'est bien. Nous parlez aussi français mon ami ici

Wow, thanks guys!

best example Joomshaper terrible support. Long time to answer, a lot of unanswered tickets and after long waiting " It occurred for Gantry templates. Please check Joomla default". I told them many times, that vanilla is running on Helix 3. That calls for refound.

Stackideas thing is to resolve everything. That's why the whole community loves each of you!

Perhaps they have a different business model altogether or they are just too occupied with their development At times, as a customer, we need to also be a little understanding that we are also humans and not robots

Your support is excellent. And very much appreciated!

Thank you for your feedback Gregor! By the way, are you from the Netherlands?

Hi Mark,

Yes we are from The Netherlands. And you are in KL Malaysia right? Great place!!

Regards,
Mark

Ah I see, cool! You should try to attend http://joomladagen.nl

Thanks for the suggestion!

No problem Gregor

I am fully aware of your team sincerely and diligent service every customer.

Thank you Wu

SUPER SUPPORT!

SUPER SUPPORT!

Thank you Danny!

Hey Mark,

You said it in your first line of your sentence my friend Mark "the true awesomeness from our support team" that is it - all you guys are just SUPER HEROES when it comes to support. And thanks for great products!!!

Kind Regards,
Rob

Thanks for the compliments Rob!

The support that you guys offer is top notch. As of late, I have not come across any other company that offers support that even close to the level of support that you guys offer.

The support that you guys offer is top notch. As of late, I have not come across any other company that offers support that even close to the level of support that you guys offer.

Thank you for the kind words Michael, we appreciate this very much!

I think your support is 300% - 100% is the regular support 200% is for your dedication and going extra miles for your clients.

Just a suggestion, I had to scroll a lot to get to the: Submit your response, you may find a way to have it on the left or on the top too. not sure, but this is just a suggestion

Thanks for your input on this sir!

Really surprised at these responses. Yes, when you ask support to directly fix something on your site, they are good. But the support forum is a joke. I spent an hour today looking for a potential solution to an issue, and every time I came across a post related to my problem, the answer was "give me the password to your site and we'll fix it for you." It's like you don't want to share the solution and let someone learn from it. I'd rate that pretty mediocre. I just bought a new copy of Easy Blog just so I could ask a question of support about a customization I had done with an older version, and was essentially told "we don't want you customizing things." So I wasted money buying the new edition because it lacks something pretty important the older edition had.

In both of the above cases, I just rolled up my sleeves and figured it out myself.

Really surprised at these responses. Yes, when you ask support to directly fix something on your site, they are good. But the support forum is a joke. I spent an hour today looking for a potential solution to an issue, and every time I came across a post related to my problem, the answer was "give me the password to your site and we'll fix it for you." It's like you don't want to share the solution and let someone learn from it. I'd rate that pretty mediocre. I just bought a new copy of Easy Blog just so I could ask a question of support about a customization I had done with an older version, and was essentially told "we don't want you customizing things." So I wasted money buying the new edition because it lacks something pretty important the older edition had.

In both of the above cases, I just rolled up my sleeves and figured it out myself.

Hey Dave,

Thank you for your insights on this and we appreciate this very much. Would it be possible that you provide us with some of the links that you are referencing so that we can learn from our mistakes?

Most of the time, we need access to the site as the issue could be something that we have never encountered before but if there are any issues where we could post the answer without needing to access the site, we would.

As for the feature that you were looking for, may I know which particular feature is this?

Hello!
I've been using Payplans for some time, and I was afraid I would not have good support after being bought by the stack. I spent some time wondering if I should sign again, but after seeing that dear Manisha is still on the team, I felt safe to sign. I'm being treated very well and Payplans is getting better every day. Thank you for offering a great product and the best support for Joomla extensions I've ever met. You guys are fantastic Thanks, Manisha and all of this lovely team.

Hugs from Brazil!

Thanks for the kind compliments Adriano, appreciate this very much

Stackideas Support pushed the global support system standards to a higher level.

I have never been supported in that way, and wish you the best, and keep improving.

Thank you Vlassis. Appreciate your feedback very much

Hands Down, THE BEST SUPPORT ANYWHERE !!
coming from 15+ years of experience, that says a lot.

If anyone is considering going any where else for a similar product. ...Don't!

Stack Ideas products are the best, with the best support!
They are even Friendly and happy to help...
I'm sure we have all run into the, support with attitude, complex.

Not at "Stack", we're on a first name basis now. lol.. No attitude to be found.

Keep it up guys & gals, way over there on the other part of the globe.
... where it's hot and sunny, not cold and snowy.

Colin

Hands Down, THE BEST SUPPORT ANYWHERE !!
coming from 15+ years of experience, that says a lot.

If anyone is considering going any where else for a similar product. ...Don't!

Stack Ideas products are the best, with the best support!
They are even Friendly and happy to help...
I'm sure we have all run into the, support with attitude, complex.

Not at "Stack", we're on a first name basis now. lol.. No attitude to be found.

Keep it up guys & gals, way over there on the other part of the globe.
... where it's hot and sunny, not cold and snowy.

Colin

Thank you Colin, you cannot imagine how much it means to us with your feedback and we appreciate it very much!

Thanks again!

The StackIdeas support is exemplary, first class. Being so prompt, competent, individual and efficient is an excellent accomplishment that is rarely found today - even less with such performance! I can only congratulate and thank you for your commitment, boys and girls in Malaysia!

Chris

Thank you Chris! It is an honor to receive such compliments and Thank you again for making our day!

I think your support team is very helpful... Just one point. As your company grows, consider that you have a lot of customers in different timezones. If we have to wait 24 hrs for a reply because of time difference, it might appear as inefficient even if it is not. Maybe consider adding overnight staff. Or hire from european / american timezones as well.

I think your support team is very helpful... Just one point. As your company grows, consider that you have a lot of customers in different timezones. If we have to wait 24 hrs for a reply because of time difference, it might appear as inefficient even if it is not. Maybe consider adding overnight staff. Or hire from european / american timezones as well.

Noted, thanks for the input on this Ahmad. We are considering adding more support team members on a different time zone.

Stack Ideas has been prompt, patient and do listen to suggestions. Thanks for all you do.

Stack Ideas has been prompt, patient and do listen to suggestions. Thanks for all you do.

Thank you sir!

The support is second to none. I now plan my projects around Stack Ideas components first and only look elsewhere if Stack Ideas components do not support what is needed. The #1 reason I do this is not because the products are excellent (which they are), but first and foremost because I can COUNT on the SUPPORT when I need it... this is INVALUABLE to me! I am very thankful to you and your team for being leaps and bounds ahead of any other Joomla developers on the market for this reason. Thank you again for being awesome

Thank you for your input on this Robert, it is greatly appreciated.

Thank you for your excellent support. Let me also commend you on the JED website. Slávek

Thank you for your excellent support. Let me also commend you on the JED website.

Thanks for the compliments Slávek

You can rate for our Komento product at Joomla! Extensions Directory https://extensions.joomla.org/extensions/extension/contacts-and-feedback/articles-comments/komento/ . This will really help motivate the team and will allow us to further improve our service as we move along.

Hi

I love the support and perfect software that you guys created.
Keep the great job guys and I will always support you.

Best Regards
Jagdeep

Thank you for the compliments Jagdeep. it is greatly appreciated.

I have tried to get support through help system for now 5 weeks without reply or help !!!

Hey Lars,

I have tried to get support through help system for now 5 weeks without reply or help !!!

Are you referring this thread https://stackideas.com/forums/stuck-on-initializing-database-synchronization-3 ?
If yes, it seems like we did response you on Friday, 30 August 2019 (6:14 PM GMT +8) regarding this thread but you only response to us on yesterday (8:39 PM Wednesday, 11 September 2019 ), you can check my attached screenshot below.

Keep us update if you referring to another thread so we will check further what is the reason why we miss out your thread.

I will open a new ticket, this threas is too long, and you dont understand, I nned to know.

Please do open a new ticket as this thread is for a different purpose.