I don't see a survey to submit, so I guess I'll place it right here.

On the core of your products, I've always been happy. They're feature-rich and the continued inter-integration is always appreciated.

When I come across bugs, the SI team is usually able to resolve my issue within two replies. That alone is pretty awesome.

In the number of bugs, they seem more numerous, and I can only assume it's a combination of the current size of team, QA before releases, and the number of projects being managed. I've not participated in the betas in the past for some products because I assumed it required an active subscription, of which I didn't have at the time. My 9 tickets within 5 hours is a bit much when something should otherwise be working out of the box.

I think SI may want to scale back on any future endeavors on making new templates unless there's now a dedicated team for that. Despite trying to resolve various issues with the Echo template, I finally decided to go with a developer that dedicates to just template production. One thing that soured the experience with Echo was that I didn't see what I was getting; what was shown on the demo isn't fully what you'll get in the final package. Having a modified variant of Bootstrap doesn't help with further customization and injecting tends to break things.

I'll always be a customer in some form, be it one or more packages. I try not to expect unreasonable things; I know development can be a nightmare at times. Kudos to what the SI team does. I hope you continue to expand and create.

Thanks for your input David, much appreciated. Yep, we don't have a survey form, just using the forums to gather as much feedback as we possibly can.

Alright, let's go for some feedback.

Overall your support is AMAZING. I said that before several times. But since you ask for some feedback I assume you try to improve something so I will tell some things I just personally recognized within threads I asked for support.

"You" in the following text is no one specific but anyone I just got contact with that moment.

Sometimes I felt like my texts were not read completely. It was like you read the beginning and assumed the rest. I know it has to go fast by the amount of issues but I think it will take longer when this happens.

In some cases I wish there were a supporter with a different timezone than yours. Due to the timezone I live in I read your answers in most cases when the support is offline. So I have a following question or the problem is not solved yet, I have to wait one more day each time.

I have an idea for this which might be interesting. You got a product with a point system and do not use it on your own. Why not give points for community member that give support? Points then reduce the price of Stackideas products a little bit for the next time.

Personally I would say overall I am very satisfied with your support. To be honest, I like Kunena more than EasyDiscuss but the support was and is the reason why I go for EasyDiscuss instead of Kunena.

Thanks for your feedback on this Sabih, greatly appreciated.

the good: Products are quality and top of the line.

the bad: The fact you lock the forums after your subscription runs out is wack!!! I can understand not getting new files, but the lack of being able to search for fixes or problems is not cool. Like i see many posts related to what i am trying to achieve but can't see any of them anymore. I don't think that is fair in any way. I purchased all the components and now can't even finish setting one up correctly. And i doubt i will get any general help since i am not a valid customer anymore in your eyes, Since my subscription ran out. Not about to buy a new license just to fix an alias in a perfectly fine component that works I don't need the new features for the site I'm doing.

Thanks for your feedback on this Raymond, greatly appreciate this. Which post were you trying to view? You should able to view your own posts regardless if you have a subscription or not.

I can't even see my old tickets i wanted to see if you made any notes when you fixed the facebook auto posting for easy blog. since the docs on that are way outdated Like I have two problems and thats the easy blog auto posting and the alias topic i posted about and i can't see anything because i don't have a valid subscription.

Note The version im using for easyblog Installed Version: 5.0.44 could be outdated to do facebook auto posting not sure.

Hello Raymond,

We have already updated our docs with the latest instructions for Facebok and yes, Facebook has recently updated their API. The only way is to update the codes in EasyBlog to use the new methods for authentication.

Let me know which post were you trying to view on the forums so that I can test this as you should still be able to view your own post even if you do not own a subscription.

need to update the first part of that since its changed and don't have apps for pages. and it dont redirect you to the dashboard. besides that i figured out it still works with older version

Thank you for your input on this.

Here are my 2 cents. I am just going to come out and say it. I love you guys.

Your support and products are insanely good.

If you broke it you own up and fix it within hours.
If I broke it you are patient and tell me how to fix it or on a good day just go and fix it for me.
If I have some kind problem getting your components to play with other third party components chances are you will try and help.
e.g. My recent Vimeo adventure!!!

Some random thoughts for improvements:

Templates: I would be prepared to pay a subscription for simple Template hacks rather than begging for them.

Mobile Template: And I am aware that it is absolutely amazing but I still think it could do some work

Interplay between products: I think the way some of your products play with each other could be improved.
For me a small e.g. of what I found disappointing was getting ED & ES playing ball with each other in a slick seamless way!
I understand that in essence I wanted to use ED back to front using ES as my starting point.
So maybe that was a tall order ;-)
Not the end of the world and in the short term ED is still overkill for me!

Apps: I would like to see more documentation and transparency*
*By Transparency I mean some kind of way of knowing how many downloads or updates for a given App
Which would translate into being able to guess the likely hood of it being maintained/updated etc
Obviously cheering for more Hika Shop App updates here aka put in group on purchase functionality

But again as I say your support and products are insanely good.

The main thing for me is that I know that you guys have my back.
This gives me confidence to build and launch things that I would other wise not have dreamt of doing!
I am constantly surprised and discovering new twists and turns in the SI Product bundle!

Perhaps the thing I like the most about the SI experience is something that can not be defined at all.
The best that I can do is describe it as a tone.
People here say hello and call you by your name.
Say please and thank you.
And some how care!!!

Which I believe in this modern digital world is nothing short of a miracle!

Thank you for your kind compliments Paul and it is greatly appreciated. We do accept custom works on case by case basis (when we have some spare time) . All you need to do is to contact us at https://crm.stackideas.com to request for a quote.

If it is viable and doesn't take too much time, we'll normally charge by the hour and we'll provide the quote to you

Again, I truly appreciate your feedback in regards to the app store and yes, as much as I want to render the changelog in the App Store, I believe EasySocial 2.1 is much more a priority for us.

We need to move and we need to move fast, but because of budget constraints, we are unable to expand larger as we wanted but give us some time to straighten things out.

That being said, I must admin that we have done quite a number of mistakes in the past and we have learnt from it and moved on. One of it is EasyBlog 5.0 where we spent nearly a year redefining how a blog should work. It certainly paid off but it was a very heavy expense.

Another mistake was the Voices / Roadmap area where we spend so much time developing it only to realize that we don't have enough time to spend on these sections.

Moving forward, we are looking at improving and building a more healthy eco-system on our forums where users try to help one another. Like I have mentioned previously, bulk of our budget is allocated on support and we will never budge from that as this is our core priority.

Thanks again Paul! Appreciate it very much!

Overall I think SI has quality products and good service.

Some things that bother me are:

- Support model is annoying as it seems that most problems I encounter are bugs. It feels like I'm paying to be SI quality control sometimes and when you let a subscription lapse you dont have forum access so if another bug occurs you have to buy support again..

- I think there should be a User forum (in addition to a help desk) where users can share ideas, fixes, etc.. The member showcase is way out of date and I think a better understanding of how people are using SI products would be useful to all

- Mark, although you are the most knowledgeable at SI, I do find you argumentative quite often. It ***** doing support sometimes and dealing with people but I find myself not asking questions or reporting issues because I don't want to get in to it with you

I hope my honesty helps

*** Amendment to my last post - I Just noticed "ChatZone" which I guess is a User Forum (I have seen that category before and just assumed it was an App or something)

Thanks for your input on this Haki, appreciate it very much. Yep, that particular forum is for people to collaborate and not just being used as a help desk.

Regarding the support model, I think many people are under the impression that you are only paying for support and I think this is because we have "worded" it as being a "support subscription". In fact, it's more about the cost of maintening the software, provide support as well as all other misc costs that is incurred.

As for me being argumentative, I do apologize if I have ever offended you in any way and it wasn't my intention of being argumentative. It's about trying to be constructive to get the best out of every discussion in every possible way.

P/S: I even do this in the office because I do not want our products to be bloated with unnecessary codes / features that are probably going to be used by 0.1% of our customers only

Again, I appreciate your feedback and I do apologize again if I have in any way offended you by being argumentative.

You asked for the support-quality and this is amazing. It´s some of the best support I ever saw on a Joomla-Product.

However, there are other parts I am not happy with. I think I communicated them clearly and right now I am considering if I stay with EasySocial or not. If you want I can clearly nail down all issues that I am not happy with.

However ... about your support there is no question: It´s amazing!

All the best, Julian!

Thanks for your input on this Julian and yes I have heard about your feedback regarding the pricing structure and the apps as well.
We are definitely looking into our pricing structure.

Hi Mark,

it´s not only the pricing. The pricing is frustrating sometimes, for example when I saw the package of the apps for a really cheap price and wondered why I bought them separately for a much higher price ... but this does not block me in working.

There are some other issues that really feel like you are not really using the extensions yourself. For example the mobile-app, wich is completely useless.

1. It completely ignores every design/layout of the joomla-page. In fact, there is no possible variation in design.
2. It completely ignores every Joomla-content. The mobile-app only is there for Easysocial, nothing else. When the mobile app is active, the rest of the whole Joomla-page can´t be accessed from mobile.
3. It´s not even possible to add a Logo ...
4. It overlaps with the converse-kit.

I have no idea who the mobile app was created for. I can´t imagine any person who likes to completey disable his Joomla-page in favor of having a standart EasySocial layout reduced to that single component.

Sorry, I didn´t want to put so much new contend in. It´s just a good example for what is really moving in. About the pricing ... I always think that you could make it so much easier, but that´s it. There is no more about that.

Stuff like the mobile app, the converse-kit, the docker-problems, this are the things that I see no solution in dealing with. This is the real problem.

However, just to also point out the real great things: Your support is outstanding!
I can´t even imagine how much ressources you put into your support as it is so great.


All the best, Julian!

Thanks for your input on this Julian and yes I have heard about your feedback regarding the pricing structure and the apps as well.
We are definitely looking into our pricing structure.

the only fault i think with your pricing is renewals. first time purchases of the component are fine and are worth the price point. the problem i have is the insane amount you want to renew. If you want to charge basically full price to renew the components..Then the apps should be free for current subscribers. or the app prices should stay current and the renewal prices should come down. that's where i see a big issue in pricing.

I think it is extremely high to charge 150 dollars to renew a component for some bug fixes and some minor adjustments. i can understand you selling apps or mobile app templates vbulletin does it as well. but vbulletin also sells you a license that allows you to get the current version forever. and they charge you for support and addons. or mobile themes.

Thanks for your input on this Julian. The primary reason for us creating the mobile app template is for users who wants to use their site primarily as a social network site.

I completely understand and agree to your point that it is annoying as it removes all the styling of the Joomla template but there are actually many others who really want such functionality.

Moving forward, the non mobile template are also being re-worked on but it's a pretty challenging task as we do not know and cannot work on the template that you use (for instance Joomlashine, they have their own designs on mobile devices) . Having said that, we have partnered up with Joomlashine quite a bit and they are looking at ways to improvise their designs to work well with all our products.

We are also going to push some of our own in-house templates to solve some of these problems.

By the way, I was wondering if it is possible for me to hear more from you rather than just these stuffs and if it is not too much to ask for, I hope that you could personally send me an e-mail to mark AT stackideas.com for a refresher for myself and the team.

Appreciate it very much! Without your feedbacks, we will never innovate

@Raymond

the only fault i think with your pricing is renewals. first time purchases of the component are fine and are worth the price point. the problem i have is the insane amount you want to renew.

I don´t totally agree with your point.
For me the price of converse-kit, pages, docker an stuff like that feels like "slicing" the price.
All of that components "should" be includet ... but the price itself can totally be higher for the "complete package".

It does not work to only ask for cheaper prices. StackIdeas is a company and they need to make money. If the apps are includet, the price must raise. I vote for that! I think it is much easier to manage only one main component instead of spreading prices, support and developement to those different things.

One component, one price, and it might be higher.

I think it is extremely high to charge 150 dollars to renew a component for some bug fixes and some minor adjustments.

Have you ever thought about you are not paying for some minor upgrades, you are paying for some of the best support you can see in the whole Joomla-Community? If the renewal would not contain support, Stackideas would save a lot of man-power and certainly lower the prices a lot.

I prefer to pay more and have great support!

All the best, Julian!

@Raymond

the only fault i think with your pricing is renewals. first time purchases of the component are fine and are worth the price point. the problem i have is the insane amount you want to renew.

I don´t totally agree with your point.
For me the price of converse-kit, pages, docker an stuff like that feels like "slicing" the price.
All of that components "should" be includet ... but the price itself can totally be higher for the "complete package".

It does not work to only ask for cheaper prices. StackIdeas is a company and they need to make money. If the apps are includet, the price must raise. I vote for that! I think it is much easier to manage only one main component instead of spreading prices, support and developement to those different things.

One component, one price, and it might be higher.

I think it is extremely high to charge 150 dollars to renew a component for some bug fixes and some minor adjustments.

Have you ever thought about you are not paying for some minor upgrades, you are paying for some of the best support you can see in the whole Joomla-Community? If the renewal would not contain support, Stackideas would save a lot of man-power and certainly lower the prices a lot.

I prefer to pay more and have great support!

All the best, Julian!

I prefer to pay less and get no support something i did not get in the whole year i had the 4 components. why should i have to pay for people who need support ? thats where i think the system is broken
. the renewal prices could be way lower and then they could charge for support instead and make there money that way.

and the price of all them extras is your choice to purchase i didnt need all that stuff. all the apps are fine at there price points. i feel having to pay close to full price for the component is insane. i bought vbulletin and its constantly upgraded and fixed. and i dont have to pay again ever unless i want extras. if i need support i pay for it.

i would prefer to pay hourly for support then pay a flat fee of 150 for a component yearly and not need support for it.

@Mark

Thanks for your input on this Julian. The primary reason for us creating the mobile app template is for users who wants to use their site primarily as a social network site.

But you didn´t create a mobile app for users who use their site primarily as a social network site.
You created the app only for users that use theire site only as a social network site.

With this setting you made the mobile app completely useless for me.

I completely understand and agree to your point that it is annoying as it removes all the styling of the Joomla template but there are actually many others who really want such functionality.

Seriously? You have users that don´t want to have theire logo on theire mobile site?
Sorry, but this is something I can´t imagine. Why would anybody remove his logo from his site?

Moving forward, the non mobile template are also being re-worked on but it's a pretty challenging task as we do not know and cannot work on the template that you use (for instance Joomlashine, they have their own designs on mobile devices) . Having said that, we have partnered up with Joomlashine quite a bit and they are looking at ways to improvise their designs to work well with all our products.

I know that this is difficult.
I don´t expect anybody to do magic.

The point is: The stackideas-concept feels like other designs are not wanted.
Most of the EasySocial-Designs are totally in conflict with any common template.

We are also going to push some of our own in-house templates to solve some of these problems.

Honestly: I think your templates are one of the weakest products. They are lightyears away from the stuff other template-providers offer, they are charged higher and for me all of your templates look the same, just with different colors.

By the way, I was wondering if it is possible for me to hear more from you rather than just these stuffs and if it is not too much to ask for, I hope that you could personally send me an e-mail to mark AT stackideas.com for a refresher for myself and the team.

Yeah, on this point sorry that I started to write so much here.
Maybe it should not be all public. Potential customers might focus to much on the downsides and forget about the great benefits of EasySocial.

So just to clarify once again:

Some of the best support I have ever seen in the whole Joomla-Community. And this is one of the most important points for a complex component like EasySocial. Great components for a really fair price - Even if the pricing is complicated and sliced, all in all it is a really fair price!


All the best, Julian!

@RAymond

I prefer to pay less and get no support something i did not get in the whole year i had the 4 components. why should i have to pay for people who need support ? thats where i think the system is broken
. the renewal prices could be way lower and then they could charge for support instead and make there money that way.

That´s what they did with Komento before:
They offered a free license without support.

Users ignored this and requested support for the component, they complaint gave bad ratings on the JED when they didn´t get support (for a free component without any payment!), so StackIdeas had to change the license.

and the price of all them extras is your choice to purchase i didnt need all that stuff. all the apps are fine at there price points. i feel having to pay close to full price for the component is insane. i bought vbulletin and its constantly upgraded and fixed. and i dont have to pay again ever unless i want extras. if i need support i pay for it.

I loved vBulletin while Kier was still Head of Developement (vB 3.5). I left vB when they upgradet to 4.0 because the quality as well as the support dramatically decreased.

But you should keep in mind vBulletin is a much more straight-forward-software, EasySocial is way more complex. In addition to that, vBulletin is nearly complete for one price. There are not many options and the add-ons that you can pay are such simple things like "branding-free".

The masses of add-ons for vBuleltin are created by external developers. So you can´t compare this pricing with the pricing of EasySocial. To compare that, you would have to slice vBulletin itself in it´s parts.

Imagine it like all of this parts where single add-ons that you would be charged extra:

- vBulletin Forums
- Personal Messaging System
- Notifications about new postings
- User-Management (ACL)
- Moderation

All the best, Julian!

@RAymond

I prefer to pay less and get no support something i did not get in the whole year i had the 4 components. why should i have to pay for people who need support ? thats where i think the system is broken
. the renewal prices could be way lower and then they could charge for support instead and make there money that way.

That´s what they did with Komento before:
They offered a free license without support.

Users ignored this and requested support for the component, they complaint gave bad ratings on the JED when they didn´t get support (for a free component without any payment!), so StackIdeas had to change the license.

and the price of all them extras is your choice to purchase i didnt need all that stuff. all the apps are fine at there price points. i feel having to pay close to full price for the component is insane. i bought vbulletin and its constantly upgraded and fixed. and i dont have to pay again ever unless i want extras. if i need support i pay for it.

I loved vBulletin while Kier was still Head of Developement (vB 3.5). I left vB when they upgradet to 4.0 because the quality as well as the support dramatically decreased.

But you should keep in mind vBulletin is a much more straight-forward-software, EasySocial is way more complex. In addition to that, vBulletin is nearly complete for one price. There are not many options and the add-ons that you can pay are such simple things like "branding-free".

The masses of add-ons for vBuleltin are created by external developers. So you can´t compare this pricing with the pricing of EasySocial. To compare that, you would have to slice vBulletin itself in it´s parts.

Imagine it like all of this parts where single add-ons that you would be charged extra:

- vBulletin Forums
- Personal Messaging System
- Notifications about new postings
- User-Management (ACL)
- Moderation

All the best, Julian!

That's why there should be options 150 with full support or less with no support but updated packages. or pay as you go support. and as far as vbulletin. you can do everything within vbulletin as you can with easysocial just need patience and some coding knowledge.

I was able to write my own applications for easy social for twitch xbox and steam and psn. and i also coded it within vbulletin software. not everyone can do this thats why not everyone should have to pay these large amounts for support.

The only real complainti have is that full price point. i would like to keep using updated packages of stackideas products and not just tear apart old versions and upgrade them myself. I just cant validate paying that kind of money yearly. I know they have to pay there employees and make a living but this is not welfare i shouldnt be having to pay for others to get support.

That's why there should be options 150 with full support or less with no support but updated packages. or pay as you go support.

You didn´t listen:
Stackideas did this with Kommento.
And users, who didn´t pay for support, gave bad ratings on the JED because they didn´t get support.

the only real complain i have is that full price point.

Right now, vBulleting including mobile is charged with more then 300 Euros.
EasySocial is charged with 149 Dollars.

So what is the point?

All the best, Julian!

That's why there should be options 150 with full support or less with no support but updated packages. or pay as you go support.

You didn´t listen:
Stackideas did this with Kommento.
And users, who didn´t pay for support, gave bad ratings on the JED because they didn´t get support.

the only real complain i have is that full price point.

Right now, vBulleting including mobile is charged with more then 300 Euros.
EasySocial is charged with 149 Dollars.

So what is the point?

All the best, Julian!

I did listen! I said there should be options. Pay more for support or pay less without support. Anyone can give them bad ratings. if mark dont answer within an hour they will give bad ratings people are people.

As far as vbulletin with mobile yes a higher price point but vbulletin is its own entity easy social is not. it is dependant on joomla and joomla is always evolving. If this was standalone software I could understand that arguement.

oh PS That is also a one time charge. when vbulletin upgrades its free. when joomla upgrades and your license runs out for easy social you have to pay 150 to get a valid copy again.

oh PS That is also a one time charge. when vbulletin upgrades its free.

vBulletin is not free on major upgrades.
I had to pay a lot when it was switched from 3.0 to 3.5, then from 3.5 to 4.0.

I believe the best way is to create the component one time charge for base component. support for 6 months. after the 6 months additional support costs money. the software should be always available in base form and running with current joomla version the backbone of the component. Any new features should be paid extras. any templates should be paid extras. and they should have mass app packages such as bundles.

I don't like the idea of minor fixes and adding Pages a valid reason to buy the component all over.

pages should of been added in the apps section. for a price... the component should of just been bug fixed and upgraded to run on new versions of joomla. free upgrade packages for people who bought it,

oh PS That is also a one time charge. when vbulletin upgrades its free.

vBulletin is not free on major upgrades.
I had to pay a lot when it was switched from 3.0 to 3.5, then from 3.5 to 4.0.

i don't know who you bought it from but i have had it since 3.5 and have not paid a dime since unless i wanted a third party application

and i have access to old versions new versions. you must of just bought yearly licenses.

Not true. The step from 3.5 to 4.x was charged.
And I bought it at Jelsoft itself. The prices of Jelsoft and Adduco where the same that time.

Then it was sold to Internet Brands, Kier left, I bought two licenses the first 4.x suite and half a year later I also left because the code was getting worse and worse.

The Major Releases where always charged at Jelsoft that time.
I don´t know how it is today, but I would wonder if 5.x will be free for license holders.

Not true. The step from 3.5 to 4.x was charged.
And I bought it at Jelsoft itself. The prices of Jelsoft and Adduco where the same that time.

Then it was sold to Internet Brands, Kier left, I bought two licenses the first 4.x suite and half a year later I also left because the code was getting worse and worse.

The Major Releases where always charged at Jelsoft that time.
I don´t know how it is today, but I would wonder if 5.x will be free for license holders.

maybe for you i was charged from 3.0 to 3.5 because my first license was a shared license something they offered at the time. Then 3.5 they offered the one time license for 250 without mobile or branding. but regardless vbulletin is standalone software its not dependant on another party Easy social is dependent totally on joomla so if joomla coding is flawed and has security issues so does everything within that framework. That's the problem i have a 150 dollar 6-month license. for support i don't use.

These components should not be using third party backbones. and should be its own framework and not dependant on third party then maybe i would consider a 150 dollar price point valid. in 6 months the component could be worthless depending on joomla....

Okay, so you mean you had to pay for the upgrade from 3.0 to 3.5 and then you had to pay for the upgrade from 3.5 to 4.0.
This is exactly what I said: Major Releases had to be charged.

About the dependancy:
You are right, but this is a total different topic ...

no i had to pay for the version up till 3.5 i paid twice. once for a shared license when i purchased 3.0 and then when my license ran out after the year i bought the vbulletin for 3.5 and have had a valid license for 3.5 4.0 and vbulletin5 the only advantage i can say about easy social is that it allows you one license for whatever sites you have. support for one but you can run it on all. vbulletin you are not supposed to just one domain.

Okay, so you mean you had to pay for the upgrade from 3.0 to 3.5 and then you had to pay for the upgrade from 3.5 to 4.0.
This is exactly what I said: Major Releases had to be charged.

About the dependancy:
You are right, but this is a total different topic ...

And that's a huge topic for 150 dollar 6 month license. jomsocial does the same thing. they are far worse then stackideas though. i like this company way better.

Hey Guys,

Thanks for chipping in all your valuable feedback and I do appreciate this. I value these feedbacks very much and based on my observations here, there are just different customers with different needs and any problems can be resolved just that it would be trickier.

We solve the argument with having different needs in the extension by creating settings but would be tricky to have hundreds of different pricing options to suit everyone's needs.

I like the idea which was brought up by Raymond where you pay for the support as an additional package. Perhaps a "Ticket package" but also weigh in on feedback from Julian because then the costing would be too "sliced out"

I cannot promise that we can make an immediate change but certainly we need to iron out some of these problems that customers face.

By the way, if it is not too much to ask for, would you guys mind sending me an e-mail personally to mark AT stackideas.com so that I get to glue all of these constructive feedback into our own excel spreadsheet internally and fine tune some of these feedbacks that we receive?

As an experienced website designer and manager, I would rate your support and products very high in quality, efficiency, and customer friendly. I'm going to steal a line from another reviewer but he was spot on so I thought I would reiterate it here.

If you broke it you own up and fix it within hours.
If I broke it you are patient and tell me how to fix it or on a good day just go and fix it for me.
If I have some kind problem getting your components to play with other third party components, chances are you will try and help.

I have worked with several support places based on various products and teams from all over the world and honestly, your group has been my best experience. I feel the pricing is fair but I would be entertained if you could offer a multi-year deal instead of just a one year license for your products.

Hey Jay,

Thank you very much for your input on this and this is very much appreciated! Thank you for the input on the multi-year deal too. This is something that hasn't crossed our minds yet but we'll certainly look at the possibilities in creating a multi year deal.

Hi team.

I have been working in IT for over 20 years with both big and small businesses.

You provide the best service i ever experienced from a serviceproviding developers team.

You absolutely excel in both responsetime and dedication to your supoort.

5 of 5 stars!

Regards,

Danny Grønbech.

Hi team.

I have been working in IT for over 20 years with both big and small businesses.

You provide the best service i ever experienced from a serviceproviding developers team.

You absolutely excel in both responsetime and dedication to your supoort.

5 of 5 stars!

Regards,

Danny Grønbech.

Thank you for the kind compliments Danny, much appreciated!

Hi Mark,

Being new to your products it's hard to give a view other than as an absolute beginner. I only use easyblog so my response is weighted there, but from the interaction to date, the support has been great.

For me, if there was a way support could be improved it would be to have access to a bunch of either live or recorded webinars/support videos (or even if your offered something like, the first month sign up comes with telephone support) something to ensure we are setting things up correctly from the outset, and that we could refer back as we advance through, to be able to take advantage of all the features. As there is a tonne of things we are still not using because we don't really understand what they do.

Reading the help articles, it isn't always clear or using the help within the system e.g. when in settings/ editor / general/ post options / "allow modification of front page attribute" - the help hover is "The option determines if the front page attribute in the composer should be editable by the user"....clear as mud to a new user as really we've got no idea what this means or how this action impacts something else within the system.

So yes it would be very helpful to have access to videos and understand in layman terms what things actually do. Just using another example that's cropped up recently for us, is how to set up the SEO features if we're posting in multiple languages. I'm sure if we had access to a bunch of videos a lot of basic queries could be answered if you bunched issues together. Anyway just a thought.

Personally, I'd like an video - A Luddite's guide to using easyblog, then I could move onto a beginners guide!

And if I could slip a little features request in...it would be great if we could set (anchor) links in a post to jump to a particular section within the post that it refers to. This would be very helpful for long content.

Anyway thanks for all the support to date it really has been great.

Regards
Fee

Hey Fee,

Thanks for your input on this and it is much appreciated. We'll look into the possibility of creating video tutorials in the near future

Hello, I am new in computer science and without experience. For me, the service and attention I have received has always been fantastic. I am very satisfied to have known Stackideas and all his team, you are fabulous.
I would recommend it to all of them even though they compete with me on my own.
You are a great team.

Thanks for your feedback on this Igor, greatly appreciated.

Hi SI team,

I noticed this thread quite late, just want to add my 5 cents.

My experience with SI is about 3years. Your support is outstanding and I only secretly hope that more Joomla developers will follow you in terms of support and quality.

So 5* out of 5*.

Of course I have many points reagarding mobile design, templates, beta testing, communication with other users of ES..
However this was not the question .

Best,
Pavol

Thanks for your feedback on this Pavol, greatly appreciated.

The StackIdeas support is exemplary, first class. Being so prompt, competent, individual and efficient is an excellent accomplishment that is rarely found today - even less with such performance! I can only congratulate and thank you for your commitment, boys and girls in faraway Malaysia!

Best Regards
Chris

The StackIdeas support is exemplary, first class. Being so prompt, competent, individual and efficient is an excellent accomplishment that is rarely found today - even less with such performance! I can only congratulate and thank you for your commitment, boys and girls in faraway Malaysia!

Best Regards
Chris

Thank you Chris! It is an honor to receive such compliments and Thank you again for making our day!

Forseen their development & growth back in 2013, and like the team support, program development since then! Great tools & services!
Ringo

Thank you Ringo