Reply to post from e-mail notification
By Liykiboomi on Saturday, 05 November 2016
Posted in Technical Issues
Replies 14
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So I know there have been quite a few posts on this forum about this subject, but I'm still confused.

I would like subscribers who receive e-mail notifications to reply directly from their e-mail, and have the reply posted as a reply to the original post on the Easydiscuss forum.

I have been able to setup IMAP e-mail parsing and e-mails are being parsed and posted to the forum. However, email replies are being posted as new posts, not replies to the original post.

I seem to remember that when I first setup my EasyDiscuss forum, subscribers were able to do this on my site, even before I setup IMAP email parsing, but I may be mistaken.

What else do I need to do to setup what I'm looking for? I saw a post on the forum from 2015 with some custom PHP to add to an e-mail notification template; is that what I need to do? It would be really nice to be able to place a button in the email notification that says "REPLY" (just like the one that says "Read This Discussion") so that subscribers can reply from their e-mail.
Hello,

I am really sorry for the delay of this reply as it is a weekend for us here. In order for EasyDiscuss to be able to associate your reply to the e-mail with an existing thread, the e-mail subject must contain the thread id. Otherwise it wouldn't know which post you are trying to reply to.

When you reply to the e-mail, does the subject contains the thread id? Thread id's are normally [#xxx] where xxx is an integer.
Mark
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Saturday, 05 November 2016 13:06
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You are correct; I verified that it works the way you described.

Couple more questions:
1) Is it possible to have wild cards in the "reply Break" setting? I'm looking for the best way to filter reply emails to remove the original post.
2) Is it possible to restrict certain post types (such as Question, Answer, Discussion) to specific user groups?
Liykiboomi
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Monday, 07 November 2016 15:21
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Hey there,

Couple more questions:
1) Is it possible to have wild cards in the "reply Break" setting? I'm looking for the best way to filter reply emails to remove the original post.

You can setup one of the specific "Reply Break" tag from backend > Settings > email parser > Reply Break option, so you can filter out those unnecessary content when you reply via email.


2) Is it possible to restrict certain post types (such as Question, Answer, Discussion) to specific user groups?

Unfortunately that was not possible to achieve this in current system.
Arlex Wong
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Monday, 07 November 2016 23:04
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I was able to setup the Reply Break tag in the back end. However, I'm trying to see if I can do this without requiring my users to type a specific code at the end of their replies. I want to use something that's already there.

When I reply to a post from my e-mail, I always have the following before the beginning of the original discusiion:
On Sat, Nov 5, 2016 at 9:11 PM, ##### Forum <#####@###.org> wrote:


I'd like to see if I can use this, or part of it as my Reply Break tag. However, I've noticed that the back end won't let me add special characters like <####@###.org> to the reply break tag.
Liykiboomi
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Tuesday, 08 November 2016 00:27
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Hey there,

Can you try download my attached file and replace into this following file location and try save again with this html tag <####@###.org>.

JoomlaFolder/administrator/components/com_easydiscuss/controllers/settings.php
Arlex Wong
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Wednesday, 09 November 2016 11:12
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Ok, I'll try that. Thanks!
Liykiboomi
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Friday, 11 November 2016 07:45
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Alright, keep us update then.
Arlex Wong
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Friday, 11 November 2016 12:55
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Ok, I can now enter wild card characters in the reply break field, but the filter didn't quite work as I expected, so I'll need to find another way around it.

I am thinking I can add the reply break to the e-mail template at the top of the post; is this possible? I saw some code in the default e-mail template relating to reply break, but wasn't sure if this is the intended use.

Also, I need some clarification on the e-mail templates; what is the default template used when sending out e-mail notifications to subscribed users?
Liykiboomi
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Saturday, 12 November 2016 17:02
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Unfortunately that was not possible to achieve this when you add the reply break tag in email template file, because system will only check the mail content from what you reply from the email instead of check for the email template content file.

Actually this following template file is just remind whoever reply via email, you can use the reply break tag to exclude the content, you can refer on my attached screenshot below.
JoomlaFolder/components/com_easydiscuss/themes/wireframe/emails/email.template.html.php

And above email php file is the main email template file which include header and footer content, if you open this file, you will see this php variable $content , this $content will show this following email files content.
JoomlaFolder/components/com_easydiscuss/themes/wireframe/emails/...

For example : if someone start a new discussion on your site, it will send out this email content to your site subscriber.
JoomlaFolder/components/com_easydiscuss/themes/wireframe/emails/email.subscription.site.new.html.php
Arlex Wong
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Monday, 14 November 2016 13:33
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Ok, got it. Let me try to modify the e-mail templates and I'll let you know if I run into issues. Thank you very much for the patient and excellent support! I'll go ahead and close this ticket.
Liykiboomi
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Wednesday, 16 November 2016 14:20
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Actually, one more thing. I've noticed that the footer section of the JoomlaFolder/components/com_easydiscuss/themes/wireframe/emails/email.template.html.php is not present in e-mail notifications from my site. I don't see any information about managing subscriptions as shown in the HTML template file.
Liykiboomi
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Wednesday, 16 November 2016 14:41
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You're welcome.

Do you mean those managing subscription link not appear when you preview the email notification from backend > Easydiscuss > email activity ?

If yes, unfortunately that preview only show the email content, mean it will not preview the managing subscription, it will only appear on your email notification.
Arlex Wong
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Wednesday, 16 November 2016 23:12
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No, I mean that its not showing in the actual email notifications I receive from EasyDiscuss. That's why I wasn't sure which email template is being used.
Liykiboomi
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Friday, 18 November 2016 15:09
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Hm, that was strange, is it possible provide us with your Joomla backend so I can take a look?
Arlex Wong
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Friday, 18 November 2016 17:25
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