Renew our subscription but still expired in Dashboard
By Paquin on Monday, 21 November 2016
Posted in Post Sales
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Hello
We just renew our subscription for Easy Social. Unfortunately, it's not linked with our account. Here is our id : SI161121-5863-30124

Thanks for your help
Marie-France
Hello Marie-France,

I'm really sorry for the inconvenience caused. I have already updated your account and i believe you are able to access to the downloads on your dashboard now. Would you kindly check and verify it please?
Sylvie
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Monday, 21 November 2016 19:09
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Hello Sylvie,

yes, our renewal is active. Thanks for your quick response.

Best Regards,
Marie-France
Paquin
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Monday, 21 November 2016 19:13
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You are welcome Marie-France, have a great week ahead!
Sylvie
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Monday, 21 November 2016 19:16
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I had the same problem, and need my account updated too.

Order ID: SI161126-7752-53211
KT
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Wednesday, 14 December 2016 07:07
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Hello Andy,

I have already updated your account and i believe it should reflect correctly on your dashboard now. Also, we would appreciate if you could open a new ticket on your issue in the future.
Sylvie
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Wednesday, 14 December 2016 10:25
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