By Reset Advanced Systems, SL on Tuesday, 04 March 2014
Posted in General Issues
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Hello.
I see now that there is a button where it gives me the oportunity to renew.
The info I have is this:
Expires on: 4th July 2014
Invoice: SI130627-5747-95170

Now my question is the following:
1. Will it add the remaining time to the new upgrade of 1 year?
this would mean: 4th of july + 4 months = 4th of october 2015.
Is this correct to asume this, this way?

2. The total amount I paid was: 89,54 USD (includes 21% spanish VAT)
Now... if I renow NOW the price will be : 71,53 EURO which makes it in dollars: 98.24 USD
How come the renewal price is higher than the original price I paid?
I tought having read somewhere, like for instance here: http://stackideas.com/forums/renewal-vs-new#reply-126073
that when subscriptin finished you send out specific coupons so I can get a 20% discount. If this is true, would my price be than:
98,24 USD - 20% = 78,60 USD = 57.21 EURO (with the 21% spanish VAT incl.)

If this is correct, is it possible to obtain my code so I can renew my subscription and have it running up-until 4th of october 2015?

Pleas let me know IF I have understood this correctly and IF it si possible.
Hoping to hear from you again.
Regards,
Paco
Hello Paco,

If your expiry is on 4th July 2014, renewing it would mean that your subscription would last up till 4th July 2015 I guess that the original price which you have paid previously is probably because you were using a coupon code. Please contact us at https://crm.stackideas.com and we'll provide you with a coupon code
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Tuesday, 04 March 2014 10:29
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Dear Mark,

Many thanks for your answer.
So.... (just to clarify)
1. Better wait than until mid/end on JUNE to renew?
From what I understand the time left in my subsciption will NOT be added to the new subscription than?
2. When the time comes to renew will the renewal price be:
98,24 USD - 20% = 78,60 USD = 57.21 EURO (with the 21% spanish VAT incl.) ?
Hoping to hear from you.
thanks in advance,
Paco
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Tuesday, 04 March 2014 15:55
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Hello Paco,

Hm, sorry but I think maybe my answer confused you but if for example your license expires in June, then if you renew now, your license would only expire in March 2016 and not June. As for the renewal price, you can actually send us the payments via Paypal
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Tuesday, 04 March 2014 19:00
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