Hello Alejandro,

It looks like you have cancelled the automated subscription on our end. Is there any reasons for cancelling? I could re-activate it for you if you want so it can automatically rebill you or do you wish to prefer to renew it manually instead?

Hey Mark,

Honestly dont remember if canceled it or not. Maybe because I changed the payment method or something, dont remember.

But be ensure that I will never stop renew your products, because I love all your work and the excellent support you guys bring. So, from here at least, using or not ur products, I will still support that great work renewing all of these suscriptions

Prefer do it manually, because sometimes I preffer pay it with other payment method. But if u let me know what method I did use to pay it before, I can confirm u if autorenew is ok or not

Thanks,

Hello Alejandro,

Thanks for your support I will add the "renew" button for your account shortly as we haven't really had a "Renew" button for EasySocial yet Will let you know once it is done.

Hey Mark,

Dont worry, we have time. The suscription end in 20 days

Thanks for ur time.

Thanks Alejandro Will keep you updated!

Hey Mark,

Thank you for fixed that.

I have renewed it, but I didnt see that reflected on my dashboard. I mean, there still saying that it will expire May 21th. Check that when you have time please. Anyway, probably there is a delay of few minutes.

Thanks again, have a great day.

Hi Alejandro,

Thank you for renewing your license with us!

I can help you with the renewal issue but first, I do need to check your renewal purchase so that I cross-check with our record. Would you be kind enough to provide me with your renewal's reference number? I've tried to locate your renewal purchase using your email but the only records that I can locate were your purchases dated back in 2013.

Hope to hear from you soon!

Hey Ahmad,

Thanks for review that. Here is the reference number: SI140504-7291-77217 (Paid with paypal, probably it got another mail address)

Take your time, I dont have hurry, I still have 2 weeks of suscription

Hello Alejandro,

I have fixed your expiration date and it should display correctly now

Hey Mark,

Thank you. Have a nice day.

You are most welcome