By Margitta Deuke on Tuesday, 28 August 2018
Posted in General
Replies 7
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Hello everybody,

today I wrote a new post with an embedded YouTube-video with my easyblog.
I turned off the option "show related videos".
But it is not working...

Please find the failure and give me a tip to stop this.
Thanks a lot in advance for your help.
Margitta
Hey there,

It looks like your subscription has expired and in order for you to continue requesting for support, you will need an active subscription.

Since your current license only expired few days ago, we will help you this once.

We've already apply a fix. Please test it out.
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Tuesday, 28 August 2018 17:34
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Hello Farqhan,

thanks a lot. I am happy now!
And I will renew my license, because I like your products and your helpfull support.

Best regards
Margitta
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Tuesday, 28 August 2018 17:41
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Hello again,

now it is gone again...
Can you apply the fix again?

I am very sorry.

Thanks a lot.
Margitta
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Tuesday, 28 August 2018 17:45
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Hello,

We've already updated the post again. Can you remember what did you do that make the related video appear again?

This is so that we can find out where the problem is coming from.
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Tuesday, 28 August 2018 18:22
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Hello Farqhan,

thanks a lot for your help again.
I think, my default was, that I discarded the draft when I opened my post in the backend again...?

But now it is everything fine.

Kind regards
Margitta
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Tuesday, 28 August 2018 18:37
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Hey,

Glad to hear that. Keep us updated if this issue reoccur and if possible, tell us what you did that made those related video suggestion appear.
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Tuesday, 28 August 2018 18:59
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