Registration - SMTP connect() failed.
By Jan on Sunday, 11 October 2015
Posted in Technical Issues
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Hello Support,

I'm trying to get the registration workflow to work. I have not changed the workflow, so this is based on the out of the box workflow. When the user gets to the submit button, after he clicks, he gets this error:

Notice

SMTP connect() failed.

SMTP connect() failed.


And indeed there is no email conformation sent. I've checked to see if there's something on my smtp config side...

I checked it and everything is OK. I checked the cron job together with my host provider, and that's also OK:

wget -O /dev/null "http://stackideas.com/index.php?option=com_easysocial&cron=1";

So at this point, I don't know where I should check to fix this and get the registration running smoothly.

Any ideas?
Hey Jan,

If that's the case, then your mail settings is most likely incorrect
Mark
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Sunday, 11 October 2015 20:48
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Hey Jan,

I am really sorry for the delay of this reply as it is a weekend for us here. You are getting this error most likely because your email settings under Global Configuration in Joomla is not configured correctly.

Ideally, I would reckon users to use SMTP instead of phpmail as this would have lesser chance for your emails to get flagged as spam
Mark
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Sunday, 11 October 2015 20:16
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Hi Mark,

I've actually have configured these settings under Joomla; also selected SMTP.

I've used these setting before for testing and they worked that time...



--Jan
Jan
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Sunday, 11 October 2015 20:34
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Hey Jan,

Are you getting any emails at all when you register a new account on your site? Also, you might want to check on some of the user's email address because if you use an invalid email address, it will also generate such errors.
Mark
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Sunday, 11 October 2015 20:36
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Hi Mark,

I also don't receive an email at the admin email, although the user is created in the backend and has access.
I'm using valid email addresses here, so that shouldn't be the problem

--Jan
Jan
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Sunday, 11 October 2015 20:45
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Yeah I guess so... When I switch to PHPmailer it works.
Thanks for respondings so fast

--Jan
Jan
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Sunday, 11 October 2015 20:55
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You are most welcome Jan You should use SMTP as it is much more reliable and I do think that it doesn't go into the spam as often as phpmail.
Mark
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Sunday, 11 October 2015 21:41
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I am having this same problem. My Joomla Global Configuration settings are set to use the Mail as SMTP. But, when a person finishes creating an account through EasySocial they are getting the following error message after the last step:

Notice
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

The problem does seem to be with my host though. I will report back when I have a more definitive answer.
Sean Carney
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Wednesday, 13 April 2016 04:38
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Hey Sean,

Can you start a new thread regarding with your issue and provide us with your Joomla backend and FTP access so we can better have a look?

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Wednesday, 13 April 2016 12:24
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