Registration Problem
By James Ong on Wednesday, 20 November 2013
Posted in Technical Issues
Replies 7
Likes 0
Views 1.1K
Votes 0
Hi, how are you?

I am unable to new register users using EasySocial registration. Each time after registration via EasySocial, I get the error message: "Sorry, some information is missing or incomplete. Please check and try again." However, all the fields in the form are actually filled and information complete.

I have edited the custom fields in Profiles >> Registered Users but they are correctly done, and other registration or login extensions are installed but still they should not pose any problem since disabling them results in the same issue. Moreover, registering a user through the core Joomla registration does not enable the user to be registered at EasySocial. I understand that the plugin for this function may not be ready yet but you can update me?

After trying out many other configurations and setting changes, the problem persists. Would appreciate if you could please kindly check for me and fix the issue. Thanking you again...

Best Regards,
James
Hello James,

I have checked your site and it looks like you have an index.html being served on the main page of the site. This actually broke the AJAX calls because the AJAX calls were trying to access the site via http://www.friendclub.com/?option=com_easysocial

The quickest way to fix this is to remove the main index.html file from the root of your site
Mark
·
Wednesday, 20 November 2013 18:06
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Mark,

Many thanks for your kind response. I removed the index.html and it seemed to have worked as user is shown to be registered in EasySocial being assigned to the respective group, except that now there is an error message in the frontend:

"Warning
Username and password do not match or you do not have an account yet."

I may set the site to offline from time to time but you may turn it on if you need to. Would appreciate if you could check again and let me know. Cheers!

Best Regards,
James
James Ong
·
Thursday, 21 November 2013 01:41
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello James,

At the current 1.0.9 , when you enable the option "Allow login with e-mail", it will actually hide the username and just use e-mail to login. However, this behavior will change in the next release because it should actually allow you to either login with e-mail or username. At the mean time, I have disabled this option and the username should work fine now
Mark
·
Thursday, 21 November 2013 02:51
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Mark,

The cause of the error is probably not due to the enabling of the option "Allow login with e-mail" as I had enabled and disabled earlier and it couldn't work either way. I have also tried various options and still it keeps coming up with this error:

Warning
Username and password do not match or you do not have an account yet.

I am surprised nobody else seems to be experiencing this problem. Apparently, the EasySocial component is not "registering" the password entered during the registration process? Greatly appreciate your help so far, thanks again...

Best Regards,
James
James Ong
·
Thursday, 21 November 2013 10:39
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello James,

Sorry, wasn't feeling very well today. Are you still having issues logging in with "usernames" ?
Mark
·
Thursday, 21 November 2013 20:14
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Mark,

I hope you are feeling better today otherwise continue to have a good rest. I have resolved the "registration problem", and for the benefit of other users, please be informed that it is actually a "big" problem arising from the upgrade in Joomla 3.2. So if anybody is upgrading to Joomla 3.2, please be wary of this.

The reason why nobody seems to be asking this question is probably because 1. people have not upgraded to Joomla 3.2 yet or 2. if upgrade is already done, maybe you are not aware of the problem at the frontend.

Joomla has yet to resolve the issue but the following links will be useful to help solve the issue.
http://forum.joomla.org/viewtopic.php?f=710&p=3109021
http://joomlacode.org/gf/project/joomla/tracker/?action=TrackerItemEdit&tracker_item_id=32595&start=0
This will solve the registration and login in EasySocial by changing one line in the code:
https://github.com/Skullbock/joomla-cms/commit/dac70c8c023a2cf1079fa8c31fa2ed3dc393f966
This will solve the registration and login for the Joomla site:
http://alterbrains.com/blog/100-joomla-3-2-passwords-issue-problem-solution

Best Regards,
James
James Ong
·
Friday, 22 November 2013 08:52
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for sharing this James
Mark
·
Friday, 22 November 2013 09:20
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post