Hello Andy,

I believe your global configuration for register user to login to your site is currently set to denied. Please go to Joomla > Site > Global Configuration > Permission > Permission Settings > Registered > Site Login = Allowed. Here the screenshot: http://screencast.com/t/UH2XiNbt .
If this issue is still persist, perhaps you can provide us with backend access and ftp access so that we can helps you fix this issue much quicker.

Please be advise.
Thanks.

Hi,

I have the registered users set to allowed - screenshot attached

I can set up a super user account for you, please let me know which email address to send it to rather than post in the forum

Many thanks

Andy

Hello Andy,

You can put the information in the Site Details field below. Don't worry about privacy. Only Support team can view the information. You also can contact us and provide the information at our priority support desk at https://crm.stackideas.com .

Please be advise.
Thanks.

Hi,

I have set up a super user account for you: [site details]

user / pass: [site details]

Please let me know what you find out, so I know for future

Many thanks
Andy

Hi Andy,

I am sorry for the delay of this reply. Regarding your issue where registered user not able to login to your site, I suspect one of your Joomla db table the jos_assets, the data was corrupted. Below link is what I found when I google.

http://docs.joomla.org/J2.5:Users_Cannot_Login_in_2.5.13

Look like there is 27 entries root asset which suppose to have only one. Did you recently just upgraded your Joomla from 1.5.x to 2.5.22? Anyway, can you pass me your ftp access and your phpMyAdmin access so that I can run the update statement from above link to fix your issue?

Please do a full db backup before i proceed to fix your Joomla assets table incase something unexpected happen and you still able to revert the changes to initial state

Please advise.

Hope this help and have a nice day

Hi,

The site has always been on joomla 2.5 and I have only done updates as they have been available within the joomla admin.

I am unable to give you ftp access as we have a closed server that is only accessible by IP, but you have done something before via joomla admin and we do have phpmyadmin for all sites on the server, so I will need to set up an account just for this one site for you to use

Many thanks

Andy

Hi

I have set up access for you as follows:

[site details]

Many thanks

Andy

Hi Andy,

Thanks for the phpMyAdmin access. It seems like your issue indeed caused by the corrupted Joomla jos_assets table. After I executed the below sql, I am now able to login to your Joomla site frontend using 'registered' user account

UPDATE `jos_assets` SET `parent_id`=1 WHERE `parent_id`=0 AND id>1;

Please give it a try again

Hope this help and have a nice day

Hi,

Thanks, it seems to be working as it should now!

Excellent support as always and I'll definitely be renewing my subscription next month

Kind regards

Andy

Hello Andy,

You're welcome. Thanks for the compliment.