Hey Federica,

This issue is coming because you have set the recurrence count to 1.
https://monosnap.com/direct/zddXojr6b55iD22QuoDwmbqe1S1KPz

The "Number of recurrence" count should be greater than 1 or smaller than 50, if you want a lifetime for these recurring payments then you should set it to 0. (0 means it will charge forever until the user cancel the recurring payment)

Can you try resetting the recurrence count and see if the issue still persists?

I can confirm, this solve the problem.

Thanks

Hi Federica,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.