recaptcha and moderation not working
By Dave on Tuesday, 29 April 2014
Posted in Technical Issues
Likes 0
Views 722
Votes 0
Hi I have recently installed Komento and I am having difficulty with moderation. I am unable to moderate any comments even with "Enable Moderation" set to yes and the default "Requires Moderation" set to guest. Also I have set the recaptcha in antispam with the correct private and public keys, but recaptcha dose not display in the comment section. Here is the article/blog page with comments set up. http://www.digitalfracture.co.uk/blog/24-tech-tips/25-prevent-computer-theft-and-avoid-data-loss Moderation is set to public guest and recaptcha is in use. My Joomla! version, is 3.2.3. Any help would be greatly appreciated. Thanks in advance Dave.
Hello Dave,

I'm sorry, I didn't see any access details provided in the previous post. Can you resend the access details to your site backend and FTP so we can check your issue here? Please advise.

EDIT: Ah, I saw your ticket in our crm.stackideas.com. We will continue from there.
Nik Faris
·
Tuesday, 29 April 2014 15:17
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Dave,

Can you provide us your backend and FTP access so we can have a better look on your issue here? By the way, it looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you? Please advise.
Nik Faris
·
Tuesday, 29 April 2014 10:57
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Nik
I have contacted you at the above link and provided all the require details. I have only downloaded the free version Komento to evaluate it. I have not received any email notifications regarding subscriptions. Best regards Dave.
Dave
·
Tuesday, 29 April 2014 14:29
·
0 Likes
·
0 Votes
·
0 Comments
·
Thank you very much for all your help. A+ support. Regards Dave.
Dave
·
Tuesday, 29 April 2014 15:52
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Dave,

You're welcome. Glad to hear your issue have been resolved.
If you have anymore question, please don't hesitate to ask us and please create a new ticket. I will mark this ticket as resolved.

Thanks again and have a wonderful day.
Yasser Ibrahim
·
Tuesday, 29 April 2014 15:57
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post