Hello Justin,

Can you please provide us with the FTP access to the site? I seem to be hitting this error when trying to rate a blog post,

Fatal error: Call to undefined method RuntimeException::get() in /home/*/*/libraries/legacy/error/error.php on line 533

Doing a quick google lookup seems to be related to some Joomla upgrade issues. Did you recently upgraded Joomla?

I updated to Joomla 3.3.1 when it released. FTP info is attached

So.....yeah...You guys made a test post.....those get sent out via Mailchimp. 5,300 people just saw that. I'm pretty unhappy about that as it makes me look pretty bad with my client. Please don't EVER make posts in my sites ever again.

Hello Justin,

I am sorry about the post. We are testing your site earlier and it won't happen again. I didn't know your site is linked with mailchimp. I am sorry for the inconvenience caused.

Hello Justin,

I have found the issue with your site. There is extra code in this file: \component\com_easyblog\easyblog.php line: 134. After I commented this out, the blog rating in your site is now working. Screenshot: http://screencast.com/t/nPHhLmmu7 . May I know, do you hack this code in your site? Because this code is calling non-existing file.

Please be advise.
Thanks.

That code was purposely put there yes. It is from this thread: http://stackideas.com/forums/easyblog-and-joomla-redirect-component

Without it the native Joomla redirect component does NOT work when the home page is set to Easyblog frontpage. This issue was supposed to be fixed in Easyblog 4 but there's no way my sites can function (they used to be Wordpress with a TON of dead urls) without the redirect component functioning properly. Can you please provide a fix so both redirect and ratings will work?

Hello Justin,

I am sorry for the late reply.
I have put a fix in your site. Now blog rating is working as it should be and the code is still there. Can you check it for me is this issue is still persist?

Hope this will work.
Thanks.

Looks good. Can you tell me what you did so I can replicate on our sister site?

Hello Justin,

The monkey patch that was applied from http://stackideas.com/forums/easyblog-and-joomla-redirect-component is modified to the following,

$view = JRequest::getVar( 'view' );

$doc = JFactory::getDocument();



if($doc->getType() == 'html' && !JFile::exists( EBLOG_ROOT . DS . 'views' . DS . $view . DS . 'view.html.php' ) )

{

    JError::raiseError(404, JText::_('View not found'));

}

Is that the only change because I just copied the working easyblog.php file over and nothing changed.

Yes, that is the only changed performed

Hmmm...well it didn't fix the problem on the sister site. I'm attaching details of it. Can you guys take a look? Please just don't make any posts. Same FTP info as before

Hello Justin,

I am sorry but please understand that support is only provided for 1 site only if you have a Professional subscription.

Mark, these sites are on the same account just different domains. We've had you guys work on these two repeatedly. If they don't qualify under my license I'll upgrade but I just want to be clear that both sites live on the same server and cpanel account.

Hello Justin,

With the "Professional" subscription, you are actually only entitled to obtain support for 1 domain only If you need additional domain support, you should consider upgrading your license