Hello Federico,

Can you provide us with Joomla backend and FTP access so we can check on this issue directly?

ok

Hello Federico.

Can you re-provide us with the FTP access because we cant access
Response: 530 Autenticazione fallita. Accedi al pannello di controllo di AlterVista e aggiungi la nazione da cui ti stai connettendo tra quelle consentite.
Error: Critical error
Error: Could not connect to server

and can you consult with his WEbhosting provider to help you increase this few php value:

max_execution_time 1500
post_max_size 128M
upload_max_filesize 50M

Thanks. Sorry now you could access. There were some security filters. Please tell me if the above parameters are needed anymore

Hi Federico Pacini,

You're welcome, Yes, it seems like your server restrict some php information so I unable to check what is your current php information.

Yes, above php is needed, can you consult with your webhosting provider to help you increase this few php value and set to higher?
max_execution_time 1500
post_max_size 128M
upload_max_filesize 50M

Sorry I cannot. The webhost is on trial yet. Other solutions?

Hi Federico,

The reason why you hitting this error "Queries.zip installation failed" is most likely because hitting timeout error.

So we are suggested you increase this few php value in your previous reply :
max_execution_time 1500
post_max_size 128M
upload_max_filesize 50M

Perhaps you have to consider to change another webhosting provider.

That is a free webhosting provider and I do not want to spend extras to run EasySocial on it.

Thanks for your support anyway
BR
Federico

Hi Federico Pacini,

I am really sorry for the delay of this reply as it is a weekend for us here.

Can you provide again with your Joomla backend access so we can try manually install and see is it will still hit the timeout error or not.

Looking forward of your response.