Hi there,

Can you provide us with your onesignal access so that we can further check this issues? Please advice.

Hi Warith, Please see the site details. Thanks.

Hi there,

After further check this issues, it seems that our blogger(the one that you read before) are using customised mobile phone(customise using launcher/theme creation). It seems that not all mobile will get those counter on Chrome. You will only get those notifications on notifications pane only.

We have updated our screenshot on that blog. Thanks for your understanding.

Thank you Warith for response.

It is just unfortunate to hear there is no such a cool feature of message counter displayed on the browser. it would be wonderful for ES since we don not have yet an app.Just to make users to browse the site.

Having said that, interestingly, i have repeatedly check with my phone and i am not still receiving notification - even on notification panel as you said. would check it please ,please ??

Thank you v.much

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I've tested this in my mobile, it seems I can able to receive those notification.

This is how i test on your site :

1. Login your user account 'hakim..' on desktop.
2. Create a new user 'arlexwong' on your site then login this account in my mobile device.
3. Then it will ask me whether i want to subscribe on the site.
4. After i subscribed, then I submit a test story stream.
5. This user 'Hakim..' react and comment on my stream item, then i received those notification on my mobile device, you can check my attached screenshot below.

If you doesn't get any notification if someone comment or reacted on your story stream item, either your account from this device haven't subscribe yet.

So if you would like to re-test this on your mobile, I would suggest you that temporary turn on this bell icon from your OneSignal app (screenshot : http://take.ms/cZ4oi), so you can try unsubscribe it then re-subscribe again.

Hi Arlex, thank you for your response.

As you suggested, I try to re- test it and unfortunately, the notification works only on my laptop but NOT on my Samsung phone.?
Here are the steps i followed.
1. In one signal, i clicked the settings then all web browser web push platform
2.then I chose typical site integeration then add a prompt on permission prompt setup and made it visible.
3. Then on my site, i logged in with my phonne and unsubscribed then subcribed. I RECIVED confirmation message. Then I signed out and sent message with another account from laptop. Now, I did not receive any notification. Interesting, i got notification from my email rather( not from onesignal). I signed again and rwpliee for tthe message. The wayround, my LAPTOP recived notification it.I don't get it why it does not work for me ?. Please let me know if i miss anything and make this discussion private.Thank you!

Hi there,

You will need to check your Mobile configuration regarding this. Maybe you can refer here https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DAndroid&hl=en and see whether you allowed them or not.

Do make sure that you logged in to your chrome browser first and dont close your browser. Please advice.