By TKABE on Sunday, 08 November 2015
Posted in Technical Issues
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I have purchased the unlimited plan Friday, however the subscription has not been updated yet - likely next week. Hopefully we can work on this issue together this weekend.

I have recently created 4 new profiles using "save as copy" method.
3 of 4 profiles work fine - no errors. 1 profile (a copy of the original profile) generates the error shown in the screen capture: "No valid registration page found for this profile" and the most frequent error message is "Sorry we are unable to locate your active registration session. Please try again."

In both cases instead of redirecting the registrant to the EasySocial community page, the system redirects the user back to the "select a profile" page. In both cases all data is saved in the user profile and the user receives all system messages. The user record in EasySocial>Users shows the user as active and enabled.

Recreate the error:
1. Navigate to the registration page
2. Select the Assessment Course profile (this profile generates the error).
3. Complete all required fields on all pages of the registration/application.
4. Upon selecting submit on the last page of the registration/application you will be redirected to the select a profile page - shown in the screen capture.

Since this profile is an exact copy with only the profile name changed and one (1) text edit on the Assessment Project page...this is a perplexing error when all other profiles work without error.

I have tried this on two different computers and different browsers to rule out a browser and cache issue.

I have also flushed my SiteGround Supercache with no improvement.

See site details for access information and additional details.

Todd
One more item related to this post. How can we get a list of all error messages and a brief description of the user or system issues related. Even if we could not fully diagnose the issue it might trigger more exploration on the part of developers or help developers fix the issue.

Todd
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Sunday, 08 November 2015 03:00
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Update - In further testing the error message "Sorry we are unable to locate your active registration session. Please try again." does occur when other profiles are used in registration.

After registration, the user returned to the registration page where the error message is then displayed - see screen capture submitted.

Todd
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Sunday, 08 November 2015 19:41
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Hi Tkabe,

I am really sorry for the delay of this reply. The reason why you are getting these error message is because you have set the registration to auto logged in the user but you have set the redirection to "registration" page as you can see from your profile settings here, http://screencast.com/t/3ZQN16on hence easysocial will not be able to process the redirection correctly and returning the error message above.

Try to change the redirection to other menu item and see if that will fix the issue.
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Monday, 09 November 2015 12:05
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Erzul,

Brilliant!

Thank you so much - It is funny how this makes complete sense however when you get too close and spend too much time working on something the obvious can escape you.... Again thank you for your wonderful support.

Could you comment on the question about an error message list indicating related or possible causes? Each error message was created for a specific purpose so I imagine one of the master mind developers could produce a report for us. What are your thoughts?

Todd
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Monday, 09 November 2015 12:28
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Hi Tkabe,

You are most welcome. This could be a good idea and we can try to include the list of possible error message inside our easysocial documentation as a references. I will forward this idea to our docs guy and see what they can add the list later on.
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Monday, 09 November 2015 12:34
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