Profile QR Code showing broken image
By Zeus on Monday, 30 December 2019
Posted in General Issues
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I purchased the profile QR code for my site SGL.gg.

I had the 1.0.1 version and it worked, then it stopped working and the image is broken on every profile. I thought purchasing the 1.0.2 version would work, but it does not.

Can you help me get this to work? If not, can I please have my money back?
I just found out that we've used two emails to purchase products from Stackideas, including the URL shortner, QR code among many other apps for Easy Social.

In fact, I may need a refund since I just found out I purchased the same apps twice.

You can share with us which user account (email address) you purchased twice so we can able to check this on our system.

If your another account did purchased these app before, we will refund for you regarding these 2 apps.

But I would encourage that you should use your another user account request for support on our forum, this will help moderator to assist your current issue quickly.


Regarding with your initially issue, it should work fine now, this is what I did on your site :

1. Create a hidden menu item for "Easysocial - User Dashboard" layout (Alias call "community" ), if you would like to change another alias name then you have to purge the SEF URL Cache from backend Easysocial page.

2. Disable the "Enable SEF Urls To Use IDs" setting from backend.

3. I did applied some fix into this file on your site /public_html/plugins/system/easysocialurl/easysocialurl.php , this fix will include in next release version.

4. Clear the SEF URL cache from backend.
Arlex Wong
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Tuesday, 31 December 2019 12:01
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After checked further on your site, I've found out that this plugin "System - EasySocial URL" already outdated and not compatible with your latest version of Easysocial 3.2.1.

In order to fix this, you have to update this plugin to latest version then you have to create a hidden menu item for "Easysocial - User Dashboard" layout, so that qrcode can able to generate the correct image link.

Do take note, once you updated that plugin and create a new menu item on your site, you have to purge your SEF URL cache from backend > Easysocial > SEF URL Cache

But I am wondering how you get this URL Shortener plugin (https://stackideas.com/apps/item/3338-url-shortener) in previously is because I did checked your current account, it seems like you do not have purchase this plugin yet.
Arlex Wong
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Monday, 30 December 2019 16:48
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Also, I find it strange that you are running on the latest version of EasySocial 3.2.1 which was last released on 11th November 2019 but your license has already expired on 24th of August 2019.

I hope you are not downloading this from any warez sites as this has negative impact on your site
Mark
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Monday, 30 December 2019 16:58
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I just found out that we've used two emails to purchase products from Stackideas, including the URL shortner, QR code among many other apps for Easy Social.

In fact, I may need a refund since I just found out I purchased the same apps twice.
Zeus
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Monday, 30 December 2019 17:23
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Ok, I purchased the updated QR Code earlier this week.

Upon you advice I purchased the URL Shortner. I have followed your instructions, yet my QR Codes still do not display on user profiles.

I found that when I enable SEF Urls To Use IDs the QR code shows up. However when I disable it, the QR code appears as a broken image.

If I manually remove the ID from the user's url while 'enable SEF Urls To Use IDs' is enabled in my browser and hit enter, the QR code shows up. However if I click on the person's profile link from the site, the QR code does not appear. The only thing that appears is a broken image.

Obviously I would like to have the disable SEF Urls to Use ID so I can take advantage of the URL shortner app I just purchased (second time buying it).

Any help?
Zeus
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Monday, 30 December 2019 18:25
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Great! It works! Thanks for all the help!

In the New Year, I'll dig up the information for the other account, but thanks for all the help!
Zeus
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Tuesday, 31 December 2019 13:14
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Arlex Wong
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Tuesday, 31 December 2019 13:22
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