Hello.

Can you provide us with your backhand and FTP access so we can directly check this issue for you

I'd rather not give that information on a public forum. Could you please contact me via email?

I've made the forum page public for now. You can see that nothing happens when i click the profile button. When i am logged into the website it directs to a blank page. I know my way around the backend and joomla interface so any technical advice you can give i should be able to handle. I would prefer to not give access to the backend and FTP for security purposes.

https://thecoreinstituteintranet.com/core-cares

Hi there,

I am really sorry for the delay of this reply.

If you are requested to submit your site details, you may do so under the tab Site Details below. Please be rest assured that these information will only be visible to the support team from Stack Ideas. You can also store this in your site details area here, http://stackideas.com/dashboard/site to avoid having to enter these information multiple times.

I have updated the information. Please let me know how to proceed

Hi there,

It seems like we are not able to access your site as you can see from my screenshot here, http://screencast.com/t/fiJe7Zj0N . Here is our current ip address, 60.53.241.134 .

Please advise.

Well can you at least give me some ideas as to troubleshoot this? I'm not going to allow access outside of this country. This is taking forever to figure out and really frustrating that it takes a day to get a response.

Hi there,

Hm, there are a lots of possibilities that causing the issue on your site and without direct access we are literally blind here. Can you try to turn on error reporting to maximum from your backend > global configuration > server > error reporting and then try to access the page that are having blank page issue and see if there are any error generated from there?

I got this error:
Fatal error: Class 'EB' not found in /home/intranet/public_html/components/com_easydiscuss/views/profile/view.html.php on line 132

I can send you the file if you'd like. I just need an email to send it to.

Yes we have easy blog installed but we're not really using it. Should i uninstall it? I downloaded the file you sent and replaced it with the one on the server and there has been no change.

Hey there,

Can you please add your site details at http://stackideas.com/dashboard/site and I will check this on the site? I need both the site and ftp access

Cleared my Cache and i'm all good now. Thanks for the help.

Hey there,

Ah, okay great. Thanks for updating and glad that your issues are resolved now