By Jason Nickerson on Friday, 15 June 2018
Posted in Technical Issues
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Hello Guys,

I have enabled uploads and processing of mp3s and videos on the site I an developing, but it doesn't work.

Please let me know what is wrong and Happy Eid!
Hey there,

I am really sorry for the delay of this reply as it is a public holiday for us here.

It seems like your server return this following error after uploaded the audio on your site.
[gist type="php"]
<br />
<b>Warning</b>: fopen(/mnt/data/vhosts/casite-816470.cloudaccess.net/httpdocs/media/com_easysocial/audios/a1f8236a48d1a27d202549d1cc7013ab.txt): failed to open stream: No such file or directory in <b>/mnt/data/vhosts/casite-816470.cloudaccess.net/httpdocs/libraries/joomla/filesystem/file.php</b> on line <b>335</b><br />
<br />
<b>Fatal error</b>: File /mnt/data/vhosts/casite-816470.cloudaccess.net/httpdocs/media/com_easysocial/audios/4/a1f8236a48d1a27d202549d1cc7013ab doesn't exist in <b>/mnt/data/vhosts/casite-816470.cloudaccess.net/httpdocs/administrator/components/com_easysocial/includes/ffmpeg/adapter.php</b> on line <b>213</b><br />
[/gist]

It seems like the problem is caused by your system plugin "System - RSFirewall! Active Scanner" . As soon as the plugin is disabled, the audio upload works just fine.

I believe it is most likely because the plugin probably thinks that the contents of the audio file could be a hacker that is trying to send malicious data.
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Friday, 15 June 2018 10:09
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Thanks for the info and please post it on your docs. RSFirewall has issues with iframes and more . But you just saved me hours!
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Friday, 15 June 2018 10:35
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Thanks for your suggestion.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
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Friday, 15 June 2018 11:30
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