By faruk on Thursday, 16 July 2015
Posted in General Issues
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Problems with Nickel Theme. When I switch to Nickel Theme the templete breaks. I have attached link. On my previous ticket it was solved by adding this attached php file but now when i tried to to the same it did not work
Hey faruk,

I am really sorry for the delay of this reply as it is a weekend for us here. After spending several hours debugging your site, the problem is actually generating from your content. Your blog post titled "Were Bob Marley and Malcolm X Traitors?" with the id of 89 as it has some unclosed HTML tags. Please take a look at my screen shot here, http://screencast.com/t/p0BhzjTI

This is one of the reasons why I hate dealing with WYSIWYG editors!
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Sunday, 26 July 2015 13:39
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Hey Faruk,

I am really sorry for the delay of this reply as it is actually a public day off for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Friday, 17 July 2015 15:14
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here you go
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Friday, 17 July 2015 15:21
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Hey Faruk,

I can't seem to login to the site with the provided login credentials and password Can you please advise?
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Sunday, 19 July 2015 16:16
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oh dear! please tell me which one one of the credentials dont work for you FTP or Admin backend?
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Friday, 24 July 2015 18:30
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Hey Faruk,

Firstly, both of these login credentials aren't working. Secondly, I have no idea about the file that you have uploaded above. What is the file for? Also, can you please try to update to 5.0.17 and see if your problems still persists?
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Saturday, 25 July 2015 01:32
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Hi Mark, I sorry about that. please refer to this thread for you to understand the attached file http://stackideas.com/forums/issues-with-nickel-theme. I sorry but I need about an hour for me to send FTP details but maybe you wont need it by the time you look at the attached thread. new admin details attached
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Saturday, 25 July 2015 02:02
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Hey Faruk,

I really have no idea what is this all about even after reading that thread. Have you updated to 5.0.17 yet? If they are fixes for nickel theme, they will be added / fixed internally.
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Saturday, 25 July 2015 02:05
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Ok will give it a try now
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Saturday, 25 July 2015 02:11
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updated with no luck I put link to page below on site url
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Saturday, 25 July 2015 02:22
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Hey Faruk,

Can you please fix the ftp and Joomla access on the site so that I can check on this?
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Saturday, 25 July 2015 13:57
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Hi Mark, I have attached new details
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Saturday, 25 July 2015 17:19
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Thank so much Mark, The blog was imported from rss so I missed that. As always your customer services is TOP NOTCH (even on a weekend)
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Sunday, 26 July 2015 19:03
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Hey faruk,

You are most welcome, glad that your issues are resolved now
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Sunday, 26 July 2015 21:28
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