Problems Installing EasySocial update
By Ashley Rosenthal on Monday, 12 January 2015
Posted in Installation Issues
Replies 6
Likes 0
Views 1.1K
Votes 0
Hi, I was an EasySocial customer in the past. However, in July I let my subscription run out and decided not to update it. Today I decided to renew my subscription. After renewing my subscription I attempted to install via Network. While I was trying to download via network, I got to 10% and then received a message saying "Please download the new launcher from our site at http://stackideas.com/dashboard". I already downloaded the new launcher and yet it still won't work. Can I receive some help on this?
Hello Ashley,

I'm really sorry that delayed of this reply,
Can you try regenerate the API key from your http://stackideas.com/dashboard and try again install the launcher installation zip file from your backend > extension manager and see how it goes?

If the issues still persists, can you provide us with your Joomla backend and FTP access so we can help you check on this?
Arlex Wong
·
Monday, 12 January 2015 08:33
·
0 Likes
·
0 Votes
·
0 Comments
·
Yes I tried that and was once again unsuccessful. Bellow is my account information. It would be great if I could receive help with this. Thanks!
-Ben
Ashley Rosenthal
·
Monday, 12 January 2015 22:04
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Ashley,

Sorry for late reply this,

Sure, we will help you on this, may i know do you have face this issues before? When you trying install Easysocial from your backend > Extension manager > then hitting this "component not found" , Please advise.
Arlex Wong
·
Tuesday, 13 January 2015 02:05
·
0 Likes
·
0 Votes
·
0 Comments
·
Yes that is what happened to me. Is there anyway that you could install the update for me?
Ashley Rosenthal
·
Tuesday, 13 January 2015 21:29
·
0 Likes
·
0 Votes
·
0 Comments
·
And if not how should I install this update?
Ashley Rosenthal
·
Wednesday, 14 January 2015 01:43
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Ashley Rosenthal,

It seems like some of the plugin trigger that so you keep hitting that error "component not found".

By the way, I have help you updated to latest version of Easy social now, please have a check.
Arlex Wong
·
Wednesday, 14 January 2015 02:58
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post