Problem with Yandex Browser and EasySocial on mobile
By User on Tuesday, 14 January 2020
Posted in General Issues
Replies 9
Likes 0
Views 788
Votes 0
Hello. Some users report problem about EasySovial display in Yandex Browser https://browser.yandex.com/
It's very popular in Russia, because was made by popular russain search system Yandex (like Google). So I can't ignore it.
I tested it with iPhone 6 and didn't get any problem.

Users that gain problem with Yandex Browser (latest version) and EasySocial used Android (real devices / not browser imitation).
Problem not with my site only (also with demo).

Problem: Yandex Browser doesn't display mobile layout. I attached few screenshots.

Sinse november 2019 I request for official Yandex Browser support. Support know about issue but still (until now) answer that they didn't found the solution (and need to wait more).

I just want to know is it possible to solve issue on EasySocial side?
Also users says problem starts from october / november. Before site worked normal with Yandex Browser.

Thanks.
Hey there,

you can download and paste it into JoomlaFolder/administrator/components/com_easysocial/includes/responsive/responsive.php and see how it goes.


Can you try again the step as mentioned in the quote?
Irwin
·
Wednesday, 15 January 2020 10:46
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey there,

For temporary fix, you can download and paste it into JoomlaFolder/administrator/components/com_easysocial/includes/responsive/responsive.php and see how it goes.

I will log this into our issue tracker.
Irwin
·
Tuesday, 14 January 2020 18:40
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello. After uploading new file, more users with lots of devices and different browsers start mass to post about similar problem (with sinmilar screenshots).

Users with problem:
1) Honor 9X - Chrome and Yandex Browser
2) Xiaomi Go, Chrome
3) doogee x5, Chrome

I have to revert original file back and problem gone.
User
·
Wednesday, 15 January 2020 02:54
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello. User with Android phoone and Yandex Browser say "Now is working fine".
I'll makr ticket as resolved

Please don't close ticket. I'll wait more and will post if other users with other devicec, browser will get issue.

Thanks.
User
·
Thursday, 16 January 2020 16:43
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello there,

You're most welcome.

Sure, do keep us updated.
Irwin
·
Thursday, 16 January 2020 16:49
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello. I can’t see this responsive.php file in https://stackideas.com/changelog/easysocial
Should I reupload it or I use original file from 3.2.5? Thanks.
User
·
Thursday, 23 January 2020 00:59
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi there,

Should I reupload it or I use original file from 3.2.5?


After you've upgraded your EasySocial to version 3.2.5, you will need to re-upload the file provided by my colleague. If everything work correctly, do let us know so that we can include the fix into next release of EasySocial.

Hope this help and have a nice day
Sam
·
Thursday, 23 January 2020 10:18
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi. At the moment I didn’t get any new reports about problems. So, can you please include latest fix to new release? Thanks.
User
·
Thursday, 23 January 2020 12:35
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi,

Thanks for heads up on this one and sure, we will include the same fix into next release of EasySocial
Have a nice day
Sam
·
Thursday, 23 January 2020 13:20
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post