1. Video upload requires FFMpeg. Does your hosting provider supports ffmpeg?

2. It looks like you have left the default value to /opt/local/bin/ffmpeg, http://screencast.com/t/DJoV0jagP4 . Is this correct?

3. The log files are showing that your video encoding failed because of invalid path to ffmpeg,

sh: /opt/local/bin/ffmpeg: No such file or directory

Hi Mark,

Thanks a lot - I am checking with our host.

I wish you a great day in KL.

...Finn

You're welcome, keep us updated then

Hi Mark,

We got as you can see below the /usr/bin/ffmpeg set up at our server and I changed the path in EasySocial to /usr/bin/ffmpeg.

I then tried to upload a video bu the same happen again. So it is still not working.

Please help me out.

Thank you and best regards,
Finn

Support Guru
Posts: 24192
Posted On 17 May, 2016 21:36 CDT

Hello Finn,

Thank you for contacting our Help Desk.

For your convenience I have installed FFMPEG on your Cloud instance and you should be able to use it right away.

The path to the binary is:

/usr/bin/ffmpeg

Should any further questions arise, do not hesitate to contact us back at any time.

Best Regards,

Kamen Kumanov
Technical Support

I've checked in your site, it seems like your FFmpeg still using very old version 0.7.5, you can take a look of this log file -> https://replaceYourSiteDomain.com/media/com_easysocial/videos/14/aab3238922bcc25a6f606eb525ffdc56.log

By the way, you have to request with your webhosting provider to help you update to at least 2.8.x version.

System requirement : http://stackideas.com/docs/easysocial/administrators/welcome/minimum-requirements

Hi Arlex,

Thank you for your reply.

I copied your information to SiteGround and their reply did not make my day;

Finn,

I checked the case however we can not upgrade FFmpeg to version 2.8 for your Cloud Server as it is not available. If you would like you could upgrade to a Dedicated server with root access where you will be able to manage and install any third party applications that you need or have your developer install them for you. You can check the dedicated servers provided by SiteGround from:

Arlex, is there a way around this so we at least on our own can upload video? Than our members must wait to we upgrade to a dedicated server or find another solution.

Best regards,
Finn

Hm, unfortunately that was not possible to upload video without FFmpeg installed, because this is necessary to installed it from your server in order to make the upload video work.

When the user upload the video on your site, the FFmpeg will encoding the video to correct format so that all the browser/mobile app can playable that video.