Can you update your Joomla backend and FTP access at http://stackideas.com/dashboard/site so we can better have a check?

Hello, site details updated.

This is my current IP address : 115.135.56.157

try please.

For some reason I still unable to access your subdomain site, you can check my attached screenshot below what i hitting.

Hello, try again please.

Also, kindly please remove the attached image as it displays our URL. Thank you.

I am really sorry for the delay of this reply as it is a weekend for us here.

Noted, I already removed that screenshot at above.

Now I online at home, this is my current IP address : 175.144.20.231

Hm, may i know whether that is possible temporary disable this IP restriction layer so I can able to check on this quickly?

Hello, you may try now. IP restrictions are disabled. Thanks.

Hello,

Could you also please add this ip address? 202.188.24.51

hello. added.

Hello,

It seems like the >/dev/null is not working on Windows based machine. Could you give this a try again? I have applied some fixes for you on the site.

Hello,

No, im getting the exact same results, encoding freezes at 0%.

Thanks
S.

Oh, I can see now that videos are encoded, but the 0-100 progress bar is not working.

if you check /community/videos they are there, but the user who uploads does not get a notification that video is uploaded.

We URL of the dev site has been update, please check on site details.

Thanks

Hello,

Hm, what is the size of the video file that you tried with? I am trying a video file that is somewhere about 1.2MB and it seems to be working fine.

i have tried 3 different videos, 2 .avi and 1.mp4, all of them around 1mb.

Hello,

Is it possible for you to upload some of the files you were trying to upload here?

here it is

Hello,

Hm, this is really odd because the video does get converted correctly. There seems to be something else triggering this. Is there any way for you to get your hosting provider to generate an error log for you? The AJAX response when it is trying to check the video conversion log file is throwing an Internal Server Error message but this error message is too generic.

Here's the information from failedRequestTracing:

Request Diagnostics for POST http://*************.com:80/index.php?option=com_easysocial&lang=&Itemid=101&_ts=1493031452501

-MODULE_SET_RESPONSE_ERROR_STATUS

ModuleName
FastCgiModule

Notification
EXECUTE_REQUEST_HANDLER

HttpStatus
500

HttpReason
Internal Server Error

HttpSubStatus
0

ErrorCode
The I/O operation has been aborted because of either a thread exit or an application request.
(0x800703e3)

ConfigExceptionInfo

----

On the same server, there's another site with JomSocial installed, the videos there work just fine.

Let me know if you need any more information.

Thanks
S.

Hello,

I have done some very thorough research and it seems like the problem goes back to the way IIS handles these CGI scripts and it seems like some of them are reporting it as a bug, https://forums.iis.net/t/1149787.aspx?The+I+O+operation+has+been+aborted+because+of+either+a+thread+exit+or+an+application+request

What is odd is that if there was a delay after the video is uploaded, then it will not hit this Internal Server Error. You can give this a try now. I have added some delay so that after the file is uploaded, the script would pause for a good 15 seconds before making a request again.

Also, the reason why Jomsocial works is because they do not have video conversions on the fly unlike EasySocial. When you upload videos in Jomsocial, they are added into the queue so that when ffmpeg kicks in, it will resize the video but that is pretty old school technology.

With EasySocial, you are able to convert videos on the fly but in this case, your webserver seems to be a little problematic.

Hello,

We transfered the dev site on a Windows 2016 - IIS 10 server, but we are still getting the same behaviour. I'll try to see what I find on IIS forum.

Btw, on video upload we see limit:

Maximum file size: 8mb

Where is this setting so we may change it ?

Thanks
S.

You can configure this from backend > Easysocial > profile type > select your profile type > ACL > video > Maximum File Size For Video Uploads , and you have to double check with your PHP server this `upload_max_filesize` value also need to be set to higher.

Hope this will help.