By Esther Cohen on Wednesday, 02 September 2015
Posted in Technical Issues
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Hi, after installing Easyblog yesterday and getting into the personal choices, like giving a name to the blog and few words of presentation, choosing themes, etc... I realized there was some mistakes over my presentation. Trying to make these changes today, I’m unable to find these informations although they appears on my published blog. So, I can't save my changes and even the options chosen in the settings section have disappeared. The button Save is not working when in « settings ». Please, can you help me, because it’s very weird and I need to get my hand back on these informations.
Hey there,

I am really sorry for the delay of this reply,

I've checked in your site, it seems like the reason why that blog description is different from other page is because this author already set his own blog description from her personal profile ( http://www.esthercohen.fr/index.php/blog.html )

so when you view this blogger page (Esther Cohen), the blog description will used this blogger(Esther Cohen) blog description what she set from her profile.

Hope this will help.
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Tuesday, 26 January 2016 19:08
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Hey Esther,

I am sorry that delay of this reply,

I've checked in your site, it seems like one of your Joomla backend default template is not get updated all the file then causing this issue, you can take a look of my attached screenshot below.

By the way, I noticed when I switch to another Joomla backend default template, it work fine.

Can you give it a try now?
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Wednesday, 02 September 2015 10:55
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Perfect Arlex. I still need your help if possible for a part of the problem, still unsolved.
Now, with your help, I can save my changes, which is very cool. Thanx a lot !!

My blog description isn’t functioning properly. See the images attached to this answer.
If I’m clicking on the blog button, the first landing page is showing a blog description I wrote before you gave me your help.
Since this afternoon, the right blog description is now saved, and I don’t know for what reason, it appears when I click on the category "ateliers et stages", but not on the landing page of my blog !! There is something stuck in the wrong place !!

I went to my backend in Joomla to remove easyblog from the page, and then reinstalled it. But the problem is still there. I really need your help, please !!
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Wednesday, 02 September 2015 23:05
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Perfect Arlex. I still need your help if possible for a part of the problem, still unsolved.
Now, with your help, I can save my changes, which is very cool. Thanx a lot !!

My blog description isn’t functioning properly. See the images attached to this answer.
If I’m clicking on the blog button, the first landing page is showing a blog description I wrote before you gave me your help.
Since this afternoon, the right blog description is now saved, and I don’t know for what reason, it appears when I click on the category "ateliers et stages", but not on the landing page of my blog !! There is something stuck in the wrong place !!

I went to my backend in Joomla to remove easyblog from the page, and then reinstalled it. But the problem is still there. I really need your help, please !!
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Wednesday, 02 September 2015 23:12
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hey Esther,

You're welcome.

I've take a look of your site, but I am still not sure what issue causing this yet, can you provide us with your FTP access so I can troubleshoot on this?
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Thursday, 03 September 2015 00:19
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Hi Arlex,
It took me many month to get back to you. I'm very sorry. Can you still help me in fixing the problem I have ?
Here's my ftp access : Updated in first post

I'm eager to read from you. Thanx a lot for helping me out.
Best regards,
Esther
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Tuesday, 26 January 2016 09:20
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Hi Arlex,

I'm not sure about what you are saying in your last reply. The problem lies within the description of the blog at the general menu. I set a title in the field "Blog Title" and a description in the field "Blog description". This was before you changed the template used to manage my website.

Since this change, whenever I try to write and save a new description of the blog it does not appear on my website at all. Last time we were in connexion you told me to provide the FTP link and password, because there might be a problem to solve at the roots of my website (at least, that's what I understood). I really need this to be fixed. Thanks a lot for your help.

Best regards,
Esther
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Tuesday, 26 January 2016 21:24
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Hi again,
Just to let you know I followed your advice and the problem is solved.
All the Best.
Esther
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Wednesday, 27 January 2016 00:56
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You're welcome, glad to heard your issue resolved.
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Wednesday, 27 January 2016 10:09
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