By Cheryl Viirand on Saturday, 11 July 2015
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Hi,

I am having trouble migrating my existing JomSocial users (~1100) over to EasySocial, using your JomSocial migrator / latest version of EasySocial.

I see that the EasySocial installation process already imported a "vanilla" (presumably, Joomla user) version of my users. Using the "Jomsocial migrator", I am able to see all of my (many) JomSocial custom fields in the migrator and select the various 'field types'. However, when I click "start migration", I get the 'result' page as in your tutorial but it doesn't seem to do anything (I see a blank "results" bar but with no indication of progress at all - see screenshot). I've tried a few times and always the same result. I've even tried waiting patiently but still no indication of progress. Ideas?

A couple of points that might be relevant here:
- I'm on Joomla! 2.5 (as per your forum posts, my plan is to migrate to ES, then update to 3.x)
- I have about 500 EasyBlog and 500 K2 items associated with my users - not sure if that could be slowing down / complicating the migration
- I'm migrating from JomSocial 3.2.1.6 to EasySocial 1.3.28 -- does the migrator work between these versions?
- my host had updated my PHP version to 5.5.31-30.3-log; I noticed that your recommended PHP version is 5.0.4. Might this be the source of the problem?

Thanks for your help!
Hi Cheryl Viirand ,

I am really sorry for the delay of this reply as it is a weekend for us here.

Can you provide us with your Joomla backend and FTP access so we can check on this issues?

Before you provide us your site access, you have backup your current data first.

*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.
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Sunday, 12 July 2015 10:18
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Hi, Arlex - I can't believe it was July when I posted that question!

I had to delay the migration for business reasons but am now back to it. I'm now on a new staging site and having the same problem. I don't see the "site details" field - how can I get back end credentials to you?

Thanks,
Cheryl
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Saturday, 06 February 2016 11:47
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Hey Cheryl,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible that you start a new thread on our forums and I will take a look at this?
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Sunday, 07 February 2016 17:15
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