By Christophe on Saturday, 24 February 2018
Posted in Technical Issues
Replies 11
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Hi
I don't understand.
Once I add an address to a user, I can not delete it and leave it blank.
I checked in the user workflow and the field doesn't look obligatory.
I don't understand what I miss ?
Thanks for your help.
Hi there,

It seems that you have enable this options http://take.ms/ypMUSq for your location fields. I have disabled this and it should works fine now.

Please give it a check and see how it goes.
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Monday, 26 February 2018 11:09
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Ok thanks a lot

Also, I don't understand : some users that I have indicated their addresses don't show up on the map (component : HelloMaps from JoomlaForce).
For exemple, the user 'jj.bertrand' has an address but doesn't show on the map.

Would you have an idea why ?
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Monday, 26 February 2018 18:16
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Hi there,

Also, I don't understand : some users that I have indicated their addresses don't show up on the map (component : HelloMaps from JoomlaForce).

Honestly, i am bit lost here actually. It seems that you are referring to HelloMaps from JoomlaForce and may i know what the exact issues is?

By the way, if i understand you correctly, you informing us that, on some site, that rendering HelloMaps from JoomlaForce, it does not shown any address in it. If that so, it would be best if you can consult with them regarding this issues as those components are not developed by us.

If i understand you wrongly here, it would be best if you can provide us with more details so that we can have better understanding on this issues.

Please advice.
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Monday, 26 February 2018 18:40
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Yes, you're correct, the pb is that a easysocial user (with an address) is not displayed correctly on the HelloMaps (component from JoomlaForce).
Of course, I also requested their support.
But I was asking you in case you already had a similar request from someone else that had the same pb and that gave a solution.
If not, I will wait for the JoomlaForce support.
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Monday, 26 February 2018 18:44
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Hi there,

Honestly, i am not familiar with that components currently It would be best if you wait for them and see how it goes.

By the way, may i know that your issues already resolved or not? Please advice.
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Monday, 26 February 2018 19:25
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well, doesn't seem to be resolved.
For exemple, take user 'jj.bertrand'
If you try to delete his address, you can not "save".
If you "save and exit", the old address stays.
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Monday, 26 February 2018 19:34
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Hi there,

It seems that i cant replicate this issues on your end as you can see here http://take.ms/GJLap. May i know how to replicate this issues actually? It would be best if you can provide us with more details for better understanding.

Please advice.
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Monday, 26 February 2018 19:43
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If you only change the address ==> it works

But if you try to completely remove the address to leave it blank (for exemple, if you don't want it to be shown on the map) then you can not save it
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Monday, 26 February 2018 19:48
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Hi there,

Thanks for those explanation. It seems that i can replicate them on my end. I have logged this issues internally and will included this on our next release version.

Thanks for your understanding.
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Monday, 26 February 2018 20:03
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ok thanks for your reply.

At least, it doesn't come from my end (because I was getting crazy not understanding what I could had not set up correctly).

Thanks for the next update with the correction.
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Monday, 26 February 2018 20:13
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No problem Christophe, if we are able to replicate this, it would be easier for us to fix this
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Monday, 26 February 2018 22:35
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