Hey there,

Can you please edit your first post at the top and include the following access please?

- Site Admin access (Please ensure that the user has super admin access)

- FTP access (We need this because if we use a file manager in Joomla, there are times where we have a typo and this might eventually break your entire back end and front end for instance if we are editing a system plugin). There is no way to save the site unless we have the ftp access.

-One signal access so that we can start check them there as well

EDITED

access opened!

Hi there,

1-in Chrome subscribe can, but messages push not come,under this with the most site (app.onesignal.com)

Tested and seems to works fine on my end as you i do received them as you can see here https://take.ms/TjHoQ. Am i missing something here?

2-in apple safari, the phone doesn't even show a subscription at all (red bell).

Currently, we dont support for mobile notifications currently as those apps you setup is for safari and chrome/firefox web browser only.

This is the message I sent you from the site https://app.onesignal.com. In easysocial it's not working!Your plugin does not work on sending...

Hi there,

Oh, maybe i screenshot wrongly. Tried to message them again and i does received them accordingly as you can see here https://take.ms/5Oslm and videos here https://take.ms/jAcAu. Not sure why you didnt get them.

Hi there,

Sorry for the confusion caused.

Currently, One signal does not support for IOS devices actually and it does support for other android devices as you can refer here https://intercom.help/onesignal/web-push/troubleshooting/web-push-notifications-on-mobile .

Hey Yan,

I think there are some confusions here, actually that is not our app not support Safari browser and iOS iPhone device, it is currently not support these from the OneSignal itself, you can check their documentation here https://documentation.onesignal.com/docs/web-push-overview , they got show which browser or OS can be support at this point of time.

If you still unable to setup to allow user to subscribe this notification on Chrome browser, it might be related with this known issue as described from the OneSignal developer https://stackideas.com/forums/onesignal-box#reply-456418 , we can assist you on this if currently you would like to make it working on the chrome browser.

And Currently I am not really sure about this jomsocial - plugin - jsannouncer how it work, if this is the one you referring that Jomsocial web push notification plugins https://www.jomsocial.com/addons/apps/joompush-jomsocial-plugin , if they plugin also rely on this OneSignal platform, mean it would be face the same issue which is unable to support Safari and iOS device.

If you still decide to request refund for this Web Push Notifications app, you can contact us at https://crm.stackideas.com .