Preview error
By Zafer Gürsoy on Saturday, 04 November 2017
Posted in Technical Issues
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Having a problem with preview.... got this error:

Warning: require_once(/www/htdocs/w0131002/repaircms.com/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /www/htdocs/w0131002/repaircms.com/templates/shaper_helix3/error.php on line 42

Fatal error: require_once(): Failed opening required '/www/htdocs/w0131002/repaircms.com/libraries/joomla/document/html/renderer/head.php' (include_path='.:/usr/share/php:..') in /www/htdocs/w0131002/repaircms.com/templates/shaper_helix3/error.php on line 42
Hey Zafer,

I just tested this on the site but can't seem to replicate this issue as clicking on the preview seems to be working fine, http://take.ms/ss74B

Here's my video, http://take.ms/BuUp1 . Am I testing this correctly?
Mark
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Monday, 06 November 2017 15:46
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Hey Zafer,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time
Mark
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Saturday, 04 November 2017 20:13
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Hi Mark,

now you can access to my site. Information has beed added.

regards,
Zafer
Zafer Gürsoy
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Monday, 06 November 2017 15:38
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He Mark,

the problem seems to be solved after updating the template.

thank you for your very fast response:)

regards,

Zafer
Zafer Gürsoy
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Monday, 06 November 2017 15:57
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Hey Zafer,

Ah I see. Thanks for updating me on this and glad that the issue is resolved now
Mark
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Monday, 06 November 2017 18:21
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