Hey Jerome,

I've checked your site notification rule setting. While checking Logs, it seems emails are sending properly.
If any email failed to send then we will create log for this that email is not sending. But there is no error log related to email failed.
see attached screenshot.

Do you mean after 27/4/2019, no email sent ? Can i assume you upgradec PayPlans 4 before this date or after.
Update me with response.

Thank you for understanding !

Hi Manisha,

The logs that you see have been sent with the version 3 of PayPlans. It was working fine before the migration. We have migrated to the version 4 the 28th of April. Since then, no more emails are sent.

Kind Regards,

Hey Jerome,

There is no issue with Email sending. I've tried to check with one test user by creating one test plan and notification rule for activation of subscription. Email is sending properly on Activation.
I've already disabled the test plan and notification rule those i created for testing.

I seems issue is with Pre-Expiry Email only, I am working on this issue. will update you once i finished checking.

Thank you for understanding !

Thank you!

We will update you on this issue asap.

Hey Jerome,

Sorry for the delayed response.

After checking this issue , i got some issue related to sending pre-expiry email.
Please find attached file and replace with below mentioned file.
root/plugins/payplans/email/app/helper.php

Please take a look on this issue again after replacing the file.
Update us if still issue persist.

Thank you for understanding !

Hi Manisha,

I think that did not solve the issue. I have replace the helper.php file but the pre-expiry emails are still not sent.

Kind Regards,

Jerome

Hey Jerome,

It seems able to replicate it locally. I've logged this into our issue tracker.
Once it get fixed will inform you.

Thank you for understanding !

Hi Manisha,

Any news about this issue?

Kind Regards,

Hey Jerome,

I've already logged this issue into our issue tracker. Once it get fix i'll update you.

Thank you for understanding !

Hey Jerome,

We have added this fix internally and will available in upcoming release.
For now to resolve this issue, find attached file and replace with below mentioned file path.
root\administrator\components\com_payplans\models\subscription.php
root\plugins\payplans\email\app\email.php

After replacing the files, please take a look on this issue again and update me if still issue persist.

Thank you for understanding !

Hi Manisha,

It seems that it works fine now. Thank you very much for your support. You can close this ticket.

Kind Regards,

Jerome

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.