Hey Rob,

It seems like you provided that user account access do not have full Superadmin privileges, so I can check all the Easyblog settings from your backend.

Also can you provide us with your FTP access so we can troubleshoot on this issue.

By the way, can I have the permission to help you reinstall the Easyblog 5 in your site as well?

Hi details below and yes you can help with a reinstall - does it need it ? I have created a superadmin user for you also

Hey Rob,

I am sorry that delay of this reply,

Can you give it a check now? it should work fine now.

Great thanks - yes - do we know what caused that ?

I am having trouble with the version on our main site also I can load your user details and change the FTP to the root if you wouldnt mind having a look ?

hey Rob,

I believe that was cache issue, after reinstall it work fine.

Hmm may i know what is you issue in your main site? Perhaps you can provide us with your main site Joomla backend and FTP access so we can better have a look?

Hi the issue is cant upgrade from the previous version it is hanging at the cleanup stage logins will be the same as before I will reconfigure the FTP account to root

hey Rob,

Remember do not use the updater because that was not working now.

May i know you mean you only want to update to latest Easyblog 3.9x version?

Alright, keep us updated about your site detail then.

Hi no the site was running 5 Alpha so we want to upgrade to the latest 5

oh, you should download the latest launcher installer from http://stackideas.com/dashboard then upload through in your Joomla installer.

If the installation is not work, perhaps you can provide us with your Joomla backend and FTP access so we can better have a look?

Hi yes - I have put the latest launcher in but still hanging - login details same as other site in this message - I have reset the FTP account to give you root access

Alright

Looking forward of your response.

[EDITED]
Do you mean your main site access is same as you provided at above?
perhaps you can provided us one again.

site details added

Hey Rob,

It seems like you missing this column `core` in `a5j39_easyblog_post_templates` table.

1054 Unknown column 'core' in 'field list' SQL=INSERT INTO `a5j39_easyblog_post_templates`(`id`,`user_id`,`title`,`data`,`created`,`system`,`screenshot`,`core`,`published`) VALUES ('1','985','Blank post','{}','2015-08-11 09:08:56','2','/components/com_easyblog/assets/images/template-blank.png','1','1')

Can you provide us with your PHPMYADMIN access as well?

php my admin in PVT area for you

Hey Rob,

Work fine now.

Awesome Thanks for the help !

Hi just had a look - and in the blog entries (posts) we seem to have a heap of the "you have installed eas blog" posts and I cant seem to delete them ?

You're welcome.

I've help you deleted this post "you have installed eas blog".

Thanks but they are still showing in the list ?

Hey Rob,

Can you give it a check, it should not appear any post now.