By Bogdan on Thursday, 18 May 2017
Posted in General Issues
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I have tried to save a post after entering some html code in the html editor but the post didn`t get saved, the page just loaded for about 15 seconds and then redirected me to dashboard. I have attached a text file with the html code so you can try and see.

Edit:

If I save the post with some simple text or just a couple of lines of html code it gets saved but if I try to update the post with the html code attached it won`t get saved.
After troubleshoot long hour ago, it seems like Joomal 3.7.2 also haven't fix this issue, this is the real PHP error when you saving the article :

Fatal error: Maximum execution time of 30 seconds exceeded in .../libraries/vendor/joomla/string/src/phputf8/mbstring/core.php on line 41


Based on what i research, it seems like Joomla fix something in 3.7.2 but it look like the issue still persists.

Then i found out this thread, it seems like this guy found out that is something related with the Joomla input libraries which under this file -> JoomlaFolder/libraries/joomla/filter/input.php

I already help you temporary backup that 3.7.2 original file from your site, then replace back to use 3.6.5 input.php file, it should work fine now, can you give it a check again?

Reference link : http://www.itoctopus.com/saving-articles-timing-out-after-updating-to-joomla-3-7-read-this
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Friday, 26 May 2017 12:33
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By any chance are you using Joomla 3.7.0 ? I believe this is a bug in 3.7.0 which Joomla has already addressed in 3.7.1. It has something to do with their input filtering on unicode characters. You can read more about the changelog for 3.7.1 on https://www.joomla.org/announcements/release-news/5705-joomla-3-7-1-release.html
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Thursday, 18 May 2017 00:24
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I`m using joomla 3.7.1, but I suppose they didn`t fix the whole problem.
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Thursday, 18 May 2017 00:39
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Hm, if you copy your html.txt contents into Joomla articles and try to save it, do you hit similar issues?
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Thursday, 18 May 2017 00:42
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So it works with joomla articles, it saves fine and there are no problems displaying the article.
https://www.lol.social/test
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Thursday, 18 May 2017 01:03
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It seems like i find out our smart search plugin "Smart Search - EasyBlog Posts" causing this issue, can you try temporary disable this plugin and see how it goes?

If that is the plugin, i will lock this issue into our issue tracker.

If that is not, can you provide us with your Joomla backend and FTP access so we can better have a check?
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Thursday, 18 May 2017 17:58
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I have disabled the "Smart Search - EasyBlog Posts" and still got the same problem.
I have updated the post with the login credentials.
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Friday, 19 May 2017 01:15
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It seems like i was unable to replicate once you disabled that "Smart Search - EasyBlog Posts" plugin.

I've tested submit a new post from backend and frontend using you provided that content, it seems work fine.

But i realised when i submit a new post, it will hit 1 error you can check my attached screenshot below.

After that i changed it, it can able to submit post.
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Friday, 19 May 2017 12:47
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But I`m using the built-in easyblog composer.
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Friday, 19 May 2017 20:14
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Hm, based on what you provided us that html file it contain all the HTML code but do not have these composer block HTML :

<div class="ebd-block " data-type="text"></div>


Perhaps you can keep one of the existing blog post which having this issue, so I can directly check on your site.
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Saturday, 20 May 2017 11:47
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I don`t see why it should have that html tag if I am writing the html code and then pasting it into the composer's html editor. Until now I didn`t have this problem and I see that this is not a problem from my side, I have tried doing the same on the demo page here http://easyblog.stackideas.com/ and got the same results.
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Sunday, 21 May 2017 00:54
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The reason why you having this issue on our demo site is because we do not have disable this "Smart Search - EasyBlog Posts" plugin from our demo site.


I don`t see why it should have that html tag if I am writing the html code and then pasting it into the composer's html editor.

May i know when you mention this "composer's html editor" is it you referring Tiny-MCE/JCE-editor or Built-in composer using HTML block?
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Sunday, 21 May 2017 09:42
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I`m using the HTML block from the built-in composer.
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Monday, 22 May 2017 06:08
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Alright, now i totally understand, it seems like hitting timeup issue :

404 Not Found
nginx/1.10.2


Can you consult with your webhosting provider to help you increase this "max_execution_time" to 500 from your PHP server and see how it goes?

If the issue still persists, is it can request with your webhosting provider to help you setup a FTP user account so we can able to modify the Easyblog core file through 3rd party file server program? Because if debug through your backend Phoca component, it will not too safe is because if that is any mistake during editing the file, it probably unable to go back backend and do not have a chance to allow you edit back the code from backend.
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Monday, 22 May 2017 16:25
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I have increased the max_execution_time to 500 and still the same problem and I have noticed that the post gets saved in the database but everything is NULL.

I have updated the post with the FTP login credentials.
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Tuesday, 23 May 2017 14:40
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Thanks, I can connect with your FTP server now, but it seems like when you update your FTP details at your first post, those Joomla backend user details is missing now, is it can update your Joomla backend user access again?

I already made this thread to private now.
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Tuesday, 23 May 2017 15:13
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Post updated with the credentials.
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Thursday, 25 May 2017 08:10
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Thanks, I can connect with your FTP server now, but it seems like your current FTP user account do not have permission to modify the file on your server, this is what i hitting now when i save the file.

Error: /administrator/components/com_easyblog/includes/post/post.php: open for write: permission denied
Error: File transfer failed
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Thursday, 25 May 2017 12:56
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I have changed the permissions and all should be good now.
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Thursday, 25 May 2017 15:31
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Is all good now, the post saves just fine and it displays as it should.

Thanks alot for your help!
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Friday, 26 May 2017 20:01
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Thanks for updating Bogdan, glad that your issues are resolved now.
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Saturday, 27 May 2017 01:46
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