By Marc on Wednesday, 06 March 2019
Posted in General
Replies 4
Likes 0
Views 1.3K
Votes 0
When opening a new message, you get a page with only the New message button. The rest is blank.
Changing templates to Protostar and everything works fine.

This happens on mobile view only.
Hi Marc,

I have tried to access the PM page, seems it display correctly https://take.ms/dVNeU
Can you try clear your browser cache or use another browser and see how it goes?
·
Thursday, 07 March 2019 10:37
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi there,

Yes....I changed to a rockettheme template and dropped Office template, due to the errors mentioned in this and other tickets.
Unfortunately the errors have a significant impact on the usability of the site and the problem is only experienced when using the Office template. Based on the high number of complaints we received from members and without an ETA on a fix, we had no choice but to select an alternative template.

However, we would still like the issues to be resolved so that we have the option of switching back at some future date.
·
Thursday, 07 March 2019 14:05
·
0 Likes
·
0 Votes
·
0 Comments
·
Ah sorry, I did not notice that. Thanks, for reporting this, our designer will take a look over of this issue.
Sorry for the convenience caused to you and we really appreciate your cooperation and understanding.
·
Thursday, 07 March 2019 17:15
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post