Hello Capri,

Do your site have Joomla? If not, you need to install Joomla into your site because EasyDiscuss is running on Joomla. After you have succeed installing Joomla in your site, then we can assist you on EasyDiscuss installation. By the way, it looks like your account isn't tied up with any EasyDiscuss subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?

Please be advise.
Thanks.